Carly Yamrus
Charlotte,NC
Summary
UX Strategist and Designer with 3+ years specializing in human-centered systems and process design for complex digital services. Focused on making complex processes easier to use through research, prototyping, and workflow redesign. Comfortable working across teams to improve how systems work for real users. Interested in roles focused on improving services and internal processes through better design.
Overview
3
3
years of professional experience
1
1
Certification
Work History
UX/UI Designer
Booz Allen Hamilton
07.2023 - Current
- Redesigned VA.gov forms by converting phone and paper processes into digital workflows, improving access and increasing task completion.
- Translated complex requirements into scalable design solutions that streamlined workflows and reduced user effort.
- Aligned developers, analysts, content strategists, and support teams to deliver more cohesive and efficient service experiences.
- Led usability testing that uncovered user breakdowns and directly informed improvements to key task flows.
- Defined end-to-end user flows and navigation that improved system clarity and reduced confusion.
- Identified inefficiencies in legacy workflows and helped redesign them to improve service speed and delivery.
- Bridged design, engineering, and client teams to reduce delivery friction and speed up implementation.
Scrum Master
Booz Allen Hamilton
01.2023 - 07.2023
- Maintained a transparent environment for communication between product and delivery teams.
- Collaborated with product owners to prioritize backlogs and ensure timely delivery of projects.
- Facilitated daily scrums, sprint planning, sprint retrospectives, and sprint reviews for a software development team.
- Coached teams on Agile and Scrum methodology best practices, including sprint planning, retrospectives, and user story creation.
Education
Professional Certificate - Hospitality Management
Metropolitan State University of Denver
Denver, CO01-2018
Bachelor of Arts - Communication Studies, Rhetoric and Marketing
Wilkes University
Wilkes-Barre, PA01-2014
Skills
- Service design
- Process/workflow design
- Task optimization
- Systems thinking
- User research
- Wire-framing and prototyping
- Information architecture
- Usability testing
- 508 Accessibility
- Stakeholder engagement
- Cross-functional collaboration
- Presentation
- Communication
Certification
- Foundational CSS - BAH Badging
- Emotional Intelligence - BAH Badging
- Artificial Intelligence Awareness - BAH Badging
- Scrum Alliance - Certified Scrum Manager
Clearances
Public Trust
References
References available upon request
Skills Tools And Expertise
- Figma/FigJam
- Jira
- GitHub
- Mural
- AI-assisted tools (ChatGPT, GitHub Copilot, Claude)
Timeline
UX/UI Designer
Booz Allen Hamilton
07.2023 - Current
Scrum Master
Booz Allen Hamilton
01.2023 - 07.2023
Professional Certificate - Hospitality Management
Metropolitan State University of Denver
Bachelor of Arts - Communication Studies, Rhetoric and Marketing
Wilkes University