Carly Zrinyi
Rochester,MI
Summary
Professional with strong experience and readiness for membership concierge role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Client Account Executive
Epsilon
Troy, United States
04.2024 - Current
- Develops and maintains new and or existing Chevrolet client relationships.
- Collaborates with external and internal teams on
creative direction for direct mail, email, and online advertising project development. - Increases client satisfaction by promptly addressing
issues, resolving conflicts, and delivering tailored
solutions. - Manages quarterly GMF Pre-Qualification program to
ensure timely completion of deliverables.
DIGITAL CONSULTANT II
Shift Digital
Birmingham, MI
07.2021 - 03.2024
- Built and maintained relationships as a Personal
Digital Assistant with 40 Toyota dealerships. - Created assets in Adobe Illustrator for placement on
dealership websites. - Audited dealership websites, consulting on best
practices and recommendations based on Toyota
compliance and UX. - Managed team of Infobox support specialists and
trained new hires on enrollment/website launch
processes as leading Subject Matter Expert. - Tracked, reported, and analyzed website analytics to
drive strategy and improve performance.
DIGITAL MARKETING SPECIALIST
A.D. Transport Express
Canton, MI
02.2020 - 07.2021
- Established rapport with drivers and marketed the
benefits of employment at the company. - Created and scheduled content; monitored social
media pages; responded to comments and
messages. - Orchestrated, executed and monitored performance
of campaigns to boost brand awareness by 80%. - Conducted market research by analyzing industry
trends, consumer demographics, and competitor
activities to inform marketing strategy. - Managed budget allocation and resource utilization
to maximize marketing ROI.
RECEPTIONIST/CASHIER
Fox Motors
Grand Rapids, MI
09.2019 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed over 100 incoming calls to correct offices.
- Conducted dealership trades by distributing and collecting paperwork, payment, and keys of vehicle
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
DIGITAL MARKETING INTERN
Grand Rapids Symphony
Grand Rapids, MI
05.2019 - 08.2019
- Helped in creation of digital marketing, story-telling
content for various social media platforms. - Assisted marketing coordinator and graphic
designer with website copywriting and proofing. - Tracked social media trends and adapted to attract
target follower demographic. - Prepared weekly updates and reports to track
growth and success rates of marketing campaigns.
Education
GRADUATE CERTIFICATE - DIGITAL MARKETING
Emerson College
01.2020 - 01.2021
BACHELOR OF SCIENCE - COMMUNICATION STUDIES
Grand Valley State University
Allendale, MI 01.2015 - 01.2019
Skills
Front Desk Reception
Timeline
Client Account Executive
Epsilon
04.2024 - Current
DIGITAL CONSULTANT II
Shift Digital
07.2021 - 03.2024
DIGITAL MARKETING SPECIALIST
A.D. Transport Express
02.2020 - 07.2021
GRADUATE CERTIFICATE - DIGITAL MARKETING
Emerson College
01.2020 - 01.2021
RECEPTIONIST/CASHIER
Fox Motors
09.2019 - 03.2021
DIGITAL MARKETING INTERN
Grand Rapids Symphony
05.2019 - 08.2019
BACHELOR OF SCIENCE - COMMUNICATION STUDIES
Grand Valley State University
01.2015 - 01.2019