Carly A. Kindom
Health And Wellness Practitioner
Sedona,AZ
Summary
Motivated and passionate Certified Health Coach and Holistic Practitioner with 3 years experience helping empower clients to accomplish goals and heal their own bodies from imbalances on the emotional, mental, physical, and spiritual levels. In addition, I bring 25+ years' experience in customer service inclusive of 14+ years specializing in business development, business operations, sales cycle management, event management, relationship management, prospecting/cold calling, lead management, customer service/support, and account management. Strengths include building relationships, exceeding customer expectations, customer retention, and leading events/projects successfully from inception to fruition.
Overview
20
20
years of professional experience
26
26
years of post-secondary education
Work History
Health Coach and Holistic Practitioner
Carly Adele Wellness, LLC
Sedona, AZ
01.2020 - Current
- Hosted 1:1 coaching sessions with clients, using a combination of various modalities, motivational interviewing skills, and developing individualized plans to assist clients in achieving their health goals
- Established strong rapport to effectively communicate, guide, educate and support clients on their health and wellness journey
- Provide regular phone communication with clients as well as in-person and virtual meetings
- Assist clients in finding new ways to inspire healthier habits.
- Recommend nutrition and fitness modifications to improve overall health of clients.
- Continually improve knowledge, skills and performance based on feedback and self-identified professional developmental needs.
- Developed the Joy Forever After System. This system helps women heal from being in toxic relationships so they can live a life full of happiness and joy and attract better people into their lives.
Office Manager
Sedona Soul Adventures
Sedona, AZ
10.2021 - Current
- Responsible for ensuring that the office operates smoothly and efficiently
- Managed a team of 4 employees
- Responsible for orienting clients upon arrival for their retreat
- Utilized QuickBooks, UPS WorldShip, InfusionSoft, Fix Your Funnel, and Google Drive.
- Trained all new employees to ensure best-in-class service.
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Prepared orientation rooms and materials.
Assistant Tasting Room Manager
Page Springs Cellars
Cornville, AZ
01.2021 - 10.2021
- Lead the daily activities of the Tasting Room to ensure the highest level of service
- Managed daily business functions including opening and closing procedures, cash accounting, and reporting
- Responsible for staff orientation, continual training, development, supervision, and performance evaluation
- Established an atmosphere of teamwork and team culture for positive employee relations
- Managed, coached, and helped to develop a team of twenty staff members
- Maintained and updated tasting menus as needed
- Updated the POS systems with current inventory
- Presence as on-floor manager
- Assisted in the development of enhanced customer experiences and guest hospitality
- Maintained tasting room to ensure it was clean, orderly, and met/exceeded health department inspections
- Ensure all policies and procedures are being followed
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Organized and booked musicians for live music performances.
- Motivated staff to perform at peak efficiency and quality.
Events Director / Business Operations Manager
Fifty-Seven Degrees, Inc
San Diego, CA
07.2010 - 09.2018
- 17,000 square foot wine and craft beer bar/event venue that serves food and hosts events of every type and size (up to 1,000 people)
- Managed and worked all aspects of the business: bar, kitchen, events, wine storage clients/contracts, and staffing for every department
- Developed and implemented standards, procedures, and documents needed to properly manage the operation (with an emphasis on the events department)
- Managed customer conflicts and resolutions through personal phone calls, emails, social media, and Yelp
- Managed and lead a team of 10-15 employees.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Managed administrative logistics of events planning, event booking and event promotions.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Produced detailed proposals for events to document timelines, suppliers and budgets.
Site Selection Specialist
HelmsBriscoe
San Diego, CA
01.2009 - 07.2010
- Worked with companies and organizations to select and contract meeting space and guest room blocks at hotels for their conferences worldwide.
Regional Sales Manager
Westin Gaslamp Quarter Hotel
San Diego, CA
06.2008 - 12.2008
- U.S
- West Coast Regional Sales Manager for downtown property with 450 guest rooms and 35,000 sq
- Ft
- Of meeting space
- Established quarterly strategic growth plans for accounts, solicited new business, attended trade shows, conducted presentations and planned client entertainment events.
Regional Sales Manager
Westin Aruba Resort
Norwalk, CT
04.2007 - 05.2008
- U.S
- Northeast Regional Sales Manager for a resort hotel on the island of Aruba with 481 guest rooms and 20,000 square feet of meeting space
- Self-driven sales professional with home office experience
- Setup a home office at my house in Norwalk, CT while representing the Westin Aruba Resort
- Worked with clients all over the world by phone, videoconferencing, Skype, and email
- Conducted site inspections and organized client entertainment events for prospective clients at the property in Aruba
- Prospected for new business accounts
- Responsible for converting new inquiries into definite business
- Conducted sales presentations to meeting planners and corporate accounts
- Accomplished 118% of my Q4 goal in 2007.
Regional Sales Manager
Sheraton Stamford Hotel
Stamford, CT
12.2005 - 04.2007
- U.S
- Northeast Sales Manager for suburban hotel with 448 rooms and 35,000 square feet of meeting space
- Accomplished 107% of my annual 2006 goal
- Awarded Top Group Sales Producer in the Northeast Region for Q1 of 2006.
Sales Manager, Task Force Sales and Catering Manager
Sheraton Stamford Hotel
10.2005 - 12.2005
- For a convention hotel consisting of 1100 guest rooms and 100,000 square feet of meeting space
- Worked in various markets ranging from 10-75 guest rooms on peak night worldwide
- Achieved 123% of annual goal for 2004
- Received the 2004 North America Gold Sales Award
- Accomplished 90% of annual sales goal up to August 2005 when employment was interrupted by Hurricane Katrina
- Served as a, while employed by the Sheraton New Orleans Hotel.
Group Sales Manager
Sheraton New Orleans Hotel
New Orleans, LA
07.2003 - 12.2005
Education
Board Certified Vibrational Sound Practitioner -
Natural Therapies Board
05.2001 - 06.2022
Vibralite, Vibralite Healing Practitioner - undefined
ThetaHealing Practitioner Certification - undefined
ThetaHealing Institute of Knowledge
Discover Healing / The Emotion Code Practitioner Certification - undefined
Health Coach Certification - undefined
Dr. Sears Wellness Institute
Bachelor of Science - Hotel, Restaurant, and Tourism Administration
University of New Orleans
07.1999 - 12.2003
Skills
Proficient in the following
Microsoft Word, Excel, PowerPoint, Google Drive, Gather, ACT CRM
Individual and group coaching
Information gathering
Database recordkeeping
Developing educational materials
Goal establishment and monitoring
Health education
Health education classes
Research abilities
Presentation skills
Strategic planning
Staff Management
Policies and procedures
Coaching and mentoring
Key Performance Indicators
Sales and marketing
Negotiation
Project Management
Verbal and written communication
1:1 Coaching Sessions
Timeline
Office Manager
Sedona Soul Adventures
10.2021 - Current
Assistant Tasting Room Manager
Page Springs Cellars
01.2021 - 10.2021
Health Coach and Holistic Practitioner
Carly Adele Wellness, LLC
01.2020 - Current
Events Director / Business Operations Manager
Fifty-Seven Degrees, Inc
07.2010 - 09.2018
Site Selection Specialist
HelmsBriscoe
01.2009 - 07.2010
Regional Sales Manager
Westin Gaslamp Quarter Hotel
06.2008 - 12.2008
Regional Sales Manager
Westin Aruba Resort
04.2007 - 05.2008
Regional Sales Manager
Sheraton Stamford Hotel
12.2005 - 04.2007
Sales Manager, Task Force Sales and Catering Manager
Sheraton Stamford Hotel
10.2005 - 12.2005
Group Sales Manager
Sheraton New Orleans Hotel
07.2003 - 12.2005
Board Certified Vibrational Sound Practitioner -
Natural Therapies Board
05.2001 - 06.2022
Bachelor of Science - Hotel, Restaurant, and Tourism Administration
University of New Orleans
07.1999 - 12.2003
Vibralite, Vibralite Healing Practitioner - undefined
ThetaHealing Practitioner Certification - undefined
ThetaHealing Institute of Knowledge
Discover Healing / The Emotion Code Practitioner Certification - undefined
Health Coach Certification - undefined
Dr. Sears Wellness Institute