Carly ANN Serpe

• Streamlined front desk operations for increased efficiency and improved customer service.
• Improved overall guest experience by maintaining an inviting and welcoming reception area.
• Enhanced guest satisfaction by providing efficient check-in and check-out processes.
• Answering guest and call in questions related to the available recourses within the library.
• Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
• Sorted and shelved books of all kind using the dewey decimal system.

As Spring Break Experience,

• Assisted in managing and creating digital content for social media platforms, newsletters, and online communications, enhancing company visibility and engagement.
• Supported the company's online presence by organizing and updating digital assets, ensuring consistency and quality across all platforms.
• Conducted research on current digital media trends to provide insights for content development and outreach strategies.
• Enhanced office efficiency by managing my mentors schedules, organizing files, and maintaining a clean workspace.

• Assisted teachers with classroom management, and daily instructional activities to support diverse learning needs.
• Collaborated with educators to create a positive, inclusive classroom environment, promoting respectful interactions and effective communication.
• Participated in professional discussions with teaching staff to gain insight into effective pedagogical strategies and student support approaches.
• Engaged in regular reflective practices to enhance personal teaching skills and adapt to the unique needs of middle school students.

• Enhanced guest satisfaction by providing exceptional service and addressing inquiries of all kinds.
• Ushered theatres to provide a clean and satisfactory to all guests before and after each showing.
• Handled cash transactions with accuracy and efficiency in box office and concessions, ensuring proper accounting procedures were followed at all times.
• Verified tickets efficiently and directed patrons to appropriate theater locations, ensuring a smooth and organized entry process.
• Has to be skilled in knowing how to work under pressure during peak hours and special events/premiers to ensure orderly flow and minimize wait times.