Carlyn Cadriel
Clovis,CA
Summary
A warm, bubbly, hard worker with 10 years of experience in the customer service industry. Values customer relationship with the highest regard, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
10
10
years of professional experience
Work History
Human Resources Operations Manager
Bitwise Industries
2021.10 - 2023.05
- Facilitated onboarding sessions for over 500+ employees and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Oversaw the creation and implementation of the 'graduation' process for over 300+ apprentices.
- Increased employee satisfaction scores by proactively addressing concerns through open communication channels and regular 'Open Office Hour' sessions.
- Assisted with developing data entry processes.
- Performed routine data analysis to correct and verify data entry.
- Updated training processes by reviewing existing documentation, leveraging feedback from peers.
Executive Assistant
Bitwise Industries
2021.03 - 2021.10
- Provided executive support to the Vice President of Tech Consulting and Vice President of Administration Support.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Improved office efficiency by implementing new filing systems and document management processes.
Tasting Room Attendant / Administrative Assistant
Birdstone Winery
2019.10 - 2021.05
- Enhanced customer experience by providing personalized wine recommendations based on individual preferences.
- Increased tasting room sales through engaging and informative presentations of wine offerings.
- Maintained a clean and inviting environment for guests to fully enjoy their tastings.
- Supported management in training new staff members on company procedures, product knowledge, sales methods for improved performance.
- Managed tasting room inventory.
Contactor Manager / Menu Programmer
SkipTheDishes.com
2014.09 - 2017.06
- Managed 400+ independent contractors across several provinces and states.
- Contributed the creation and implementation of hiring and training processes for all delivery drivers.
- Streamlined call center processes for improved efficiency.
- Oversaw the scheduling of all delivery drivers.
- Facilitated trainings and professional development for 15 new hires in the Menu Department.
- Programmed over 400+ menus and maintaining relationships with restaurateurs to provide accurate information and ensure satisfaction.
Customer Service Representative
Ticketmaster.com
2013.07 - 2014.09
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
1st Year - Edwards School of Business
University of Saskatchewan
Saskatoon, SaskatchewanSkills
- Data Entry
- 65 WPM
- Call Management
- Scheduling
- Active Listening
- Computer Proficiency
Timeline
Human Resources Operations Manager
Bitwise Industries
2021.10 - 2023.05
Executive Assistant
Bitwise Industries
2021.03 - 2021.10
Tasting Room Attendant / Administrative Assistant
Birdstone Winery
2019.10 - 2021.05
Contactor Manager / Menu Programmer
SkipTheDishes.com
2014.09 - 2017.06
Customer Service Representative
Ticketmaster.com
2013.07 - 2014.09
1st Year - Edwards School of Business
University of Saskatchewan
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