Carlyn Ferrell
Phoenix,Arizona
Summary
I am a Detail-oriented and thorough HR professional bringing in-depth understanding of strategic approaches in employee relations. Focused on strengthening business procedures for behavioral and performance problems. Skilled in investigating concerns, resolving disputes and developing and implementing innovative solutions. Data-driven Human Resources Analyst offering expertise with HRIS systems and modules. Manages technical access and functionality to maximize data gathering and reporting for human resources functions. Well-versed in security and privacy regulations governing employee and corporate data.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Human Resources Analyst
State of Arizona
12.2022 - Current
- Created process improvements, policies, procedures and knowledge management to resolve employee discrepancies.
- Developed and enforced company policy and procedures relating to human resources activity.
- Recruited, trained, screened and dismissed employees.
- Hired, trained and motivated employees to meet company goals for revenue and profit.
- Enhanced organizational structures to promote alignment of components and overall framework.
- Multitasked through systems: HRIS, Salesforce, Gmail, Focus, Microsoft Office,Google Forms
- Performed quantitative analysis and analyzed job classifications, duties and compensation.
- Resolved employee and managerial issues.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Collaborated with department managers to monitor project progress.
- Processed human resources requests.
- Provided essential support to address individual HR needs of employees.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Enhanced employee welfare by adhering to established procedures for duration of investigations and disciplinary actions.
- Guided managers and supervisors on resolving discipline issues and employee grievances.
- Facilitated regular meetings to discuss and develop plans to positively influence workplace relationships.
- Provided advice and guidance to leadership and non-management personnel in resolving work-related problems.
- Mediated conflict and employment issues to avoid litigation.
- Investigated, arbitrated and resolved employee complaints and issues.
- Mediated or arbitrated discussions between parties in cases of labor disputes.
- Cultivated relationships with employees to ensure their well-being and engagement levels are maintained at a high level.
Logistics Analyst
Carvana
10.2021 - 01.2023
- Identified, screened and interviewed potential employees.
- Created job postings, tracked applicants and maintained applicant database.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Provided HR consultation services to leadership and department heads.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Held exit interviews and documented information discussed with employees.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Coordinated and conducted employee onboarding activities.
- Coordinated resolution of issues with warehouses, sales brokers and carriers.
- Processed purchase orders according to internal policies, verifying factors such as on-time delivery, minimal cost sourcing and weight compliance.
- Analyzed prior delivery processes and uncovered more efficient method.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Designed tasking objective frameworks, aligning available talent with required responsibilities to maximize throughput and performance metrics.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Tracked orders and notified customers of status or potential delays.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
- Generated monthly performance reports to track and analyze shipping trends.
- Registered vendors and customers on database to maintain updated roster.
- Liaised with internal and external stakeholders to facilitate smooth operations.
- Developed strategies to optimize utilization of available resources.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Directed inter-modal domestic and overseas import and export operations to meet aggressive deadlines.
- Conducted data analysis to identify bottlenecks in supply chain and develop solutions to optimize operations.
Case Manager
Bank of America
01.2019 - 01.2022
- Provided quick turnaround times to maintain fast-past schedule.
- Communicate with FBI,DEA, USA District & State Attorneys
- Communicating with Financial Advisors/Client Associates
- Creating Legal Documents
- Maintained compliance with privacy and security requirements, as well as federal statutes
- Creating policies and Solutions
- Multitasking through many application systems
- Assisting with Complex Issues and Providing Solutions
- Assisting my colleagues with escalated task
- Upheld complete confidentiality of all submitted information according to release guidelines.
Employee Relations Specialist
Bank of America
07.2017 - 01.2019
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Counseled internal employees with trauma
- Answered management and employee questions, interpreted contracts and resolved issues.
- Assisting and researching Confidential & Proprietary cases
- Facilitated with creating domestic violence events for the phoenix area
- Administered policies and procedures such as benefits, recruitment, training and development, employee performance, evaluations and appraisals, and exit interviews
- Enhanced employee welfare by adhering to established procedures for duration of investigations and disciplinary actions.
- Conducted telephone and onsite exit interviews for all employees.
- Guided managers and supervisors on resolving discipline issues and employee grievances.
- Facilitated regular meetings to discuss and develop plans to positively influence workplace relationships.
- Provided advice and guidance to leadership and non-management personnel in resolving work-related problems.
- Mediated conflict and employment issues to avoid litigation.
- Devised robust training programs to strengthen investigatory skills, legal understanding and motivational strategies.
Assistant Team Manager
Bank of America
07.2014 - 07.2017
- Credit card, online banking, and banking services within Wealth Management clients with assets of $250k plus
- Completing any troubleshooting complications with online banking, credit cards, Mortgage and banking products
- Delegated work assignments and prioritized tasks.
- Oversaw daily workloads and workflow for smooth operations.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Initiated training sessions and coached employees to develop effective staff.
- Solved problems, handled escalated issues and mitigated risks.
- Coordinated and encouraged professional development among direct reports.
- Motivated team members to consistently achieve or exceed performance expectations.
- Set goals for performance and deadlines to comply with company plans and vision.
- Coached team for success by using corrective action processes.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Led regular team meetings to communicate current business trends and relevant updates.
- Suggested various operational strategies to increase productivity.
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
- Partnered with upper management and HR to identify effective resolutions for employee relations issues.
- Analyzed business performance data to identify areas of strength and improve areas of weakness.
- Reviewed candidate resumes and scheduled and interviewed potential new hires.
- Supported HR staff with recruiting and retaining high-performing talent.
Customer Service Representative
Bank of America
11.2012 - 07.2014
- Customer Service
- Correspondence team: imaging and workflow with mortgage documents
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- De-escalated complex loan modifications
- Processed outgoing calls for additional documents in a timely manner Assisted with 1st ,2nd , and Home Equity loans
Education
Bachelor of Science - Business Management
University of Phoenix
Phoenix, ArizonaSkills
- Performance improvement strategies
- Research proficiency
- Misconduct procedures
- Disciplinary action management
- Case analysis
- Training and mentoring
- Policy interpretation
- Deadline and scheduling management
- Accounting principles knowledge
- Spreadsheet tracking
- Labor Agreements
- Forecasting Employment Needs
- Administering Disciplinary Procedures
- Conflict Resolution
- Employee Relations Oversight
- Exit Interviews and Processes
- Performance Evaluation
- Negotiation Tactics
- Program Modification
- Drafting and Administering Contracts
- Human Resources Allocation
- Training Needs Analysis
- Labor Relations Coordination
- Employee Development
- Cross Functional Collaboration
- Problem-Solving
- HR Policies Expertise
- Conflict Mediation
- Data Analyzing
- Organizational Development
- Workforce Planning
- Diversity and Inclusion
- Employee Relations
- Succession Planning
- Retention Strategies
- Employment law
- Compensation analysis
- Talent Acquisition
- Benefits Administration
- Data Verification
- Paperwork Processing
- Background Checks
- Candidate Sourcing
- Exit Interviews
- Contract Negotiation
Certification
- Google Certified
Timeline
Senior Human Resources Analyst
State of Arizona
12.2022 - Current
Logistics Analyst
Carvana
10.2021 - 01.2023
Case Manager
Bank of America
01.2019 - 01.2022
Employee Relations Specialist
Bank of America
07.2017 - 01.2019
Assistant Team Manager
Bank of America
07.2014 - 07.2017
Customer Service Representative
Bank of America
11.2012 - 07.2014
Bachelor of Science - Business Management
University of Phoenix
- Google Certified
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