Carlyn Ferrell
Avondale,US
Summary
Skilled in human resources operations with expertise in recruitment strategies, employee relations, and compliance with labor laws. Proficient in managing onboarding, benefits administration, and training programs while fostering a positive work environment and improving organizational efficiency. Adept at leveraging HR analytics and personnel information systems to support workforce planning and drive employee engagement initiatives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Human Resources Generalist
Flowers
10.2024 - Current
- Assisted managers in resolving employee relations issues such as performance management, disciplinary action, grievances.
- Provided advice and guidance on all aspects of human resources including benefits administration, payroll processing, personnel records.
- Conducted exit interviews to understand reasons behind voluntary terminations.
- Prepared reports related to workforce metrics such as headcounts and turnover rate.
- Coordinated onboarding of new employees, providing orientation materials and training programs.
- Organized employee recognition events to boost morale within the organization.
- Participated in and led cross-functional human resources projects.
- Conducted job analysis and evaluated job descriptions to determine appropriate classifications and compensation levels.
- Collaborated with other departments to address organizational needs from an HR perspective.
- Analyzed trends in turnover rates and provided recommendations for improvement strategies.
- Facilitated the development of a positive work environment by encouraging open communication among staff members.
- Conducted investigations into employee complaints and recommended solutions and corrective actions per company policies.
- Managed recruitment process including sourcing, screening, interviewing and hiring qualified candidates.
- Reviewed timekeeping reports regularly to identify discrepancies or irregularities.
- Developed strong relationships with external partners such as staffing agencies, insurance providers.
- Created and managed employee handbooks, policies and procedures, and job descriptions.
- Oversaw preparation of new hire paperwork and managed onboarding process.
- Maintained and updated employee records to support accuracy and compliance.
- Conducted enrollment meetings and advised personnel on eligibility, application and conditions of benefit programs.
- Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions, used human resources management system software.
- Scheduled and conducted new employee orientations.
- Ensured that necessary employment termination paperwork was completed.
- Conducted reference or background checks on job applicants.
- Administered employee benefit plans.
- Maintained and updated human resources documents, such as organizational charts, employee handbooks, and directories and performance evaluation forms.
- Provided management with information and training related to interviewing, performance appraisals, counseling techniques, and documentation of performance issues.
- Coordinated with outside staffing agencies to secure temporary employees, based on departmental needs.
- Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities.
Human Resource Manager (Temp)
Protiviti
02.2023 - 08.2024
- Assisted managers in resolving employee relations issues such as performance management, disciplinary action, grievances.
- Provided advice and guidance on all aspects of human resources including benefits administration, payroll processing, personnel records.
- Conducted exit interviews to understand reasons behind voluntary terminations.
- Maintained confidential personnel files to document personnel actions and to provide information for payroll and other uses.
- Prepared reports related to workforce metrics such as headcounts and turnover rate.
- Coordinated onboarding of new employees, providing orientation materials and training programs.
- Organized employee recognition events to boost morale within the organization.
- Conducted job analysis and evaluated job descriptions to determine appropriate classifications and compensation levels.
- Participated in and led cross-functional human resources projects.
- Collaborated with other departments to address organizational needs from an HR perspective.
- Analyzed trends in turnover rates and provided recommendations for improvement strategies.
- Facilitated the development of a positive work environment by encouraging open communication among staff members.
- Conducted investigations into employee complaints and recommended solutions and corrective actions per company policies.
- Managed recruitment process including sourcing, screening, interviewing and hiring qualified candidates.
- Led investigations into complaints or allegations of misconduct or violations of company policy or procedure.
- Reviewed timekeeping reports regularly to identify discrepancies or irregularities.
- Developed and implemented HR policies, procedures and best practices to ensure compliance with applicable laws.
- Monitored changes in labor legislation to ensure compliance with federal and state regulations.
- Administered employee benefits and worked with providers to facilitate accurate and updated information.
Senior Employee Relations Specialist (TEMP)
State of Arizona
10.2021 - 01.2023
- Worked with the HRIS System
- Providing information to employees on counseling, benefits and other services and programs available to them
- Collecting and analyzing data
- Inspecting and improving the physical environment, such as lighting and security
- Creating and conducting training for employees
- Investigating workplace situations
- Helping with the recruitment and hiring processes
- Addressing complaints from employees
- Improving HR policies and the way the company treats employees to improve team relationships
- Developed and managed an organizational structure that allowed for effective resource allocation and delegation of tasks.
- Conducted workplace investigations to address allegations of harassment or discrimination, ensuring a safe work environment.
- Assisted with recruitment initiatives by interviewing and talent sourcing.
- Assisted with budget preparation for HR-related expenses, including training, benefits, and employee programs.
- Hired employees and processed hiring-related paperwork.
- Scheduled or conducted new employee orientations.
- Sourced, qualified and conducted screening interviews with job candidates.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Administered employee benefits programs, including health insurance and retirement plans, ensuring compliance with federal and state regulations.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Developed employee handbooks, including design and layout.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Managed payroll processing functions including timekeeping records, deductions and tax withholding calculations.
- Maintained employee records in compliance with federal and state laws, ensuring accuracy and confidentiality.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Assisted with recruitment efforts by sourcing candidates through various channels such as LinkedIn, Indeed, Glassdoor.
Employee Relations Specialist
Bank of America Merrill Lynch
11.2012 - 10.2021
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures
- Devised robust training programs to strengthen investigatory skills, legal understanding, and motivational strategies.
- Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
- Managed investigations into reported workplace incidents, ensuring proper documentation and follow-up actions were taken.
- Resolved numerous employee grievances, fostering more positive work environment.
- Negotiated resolutions between employees and managers, fostering better communication and working relationships.
- Effectively managed complex employee relations caseloads, navigating sensitive situations and ensuring all parties were treated fairly and equitably.
- Implemented proactive measures to address potential employee grievances before they escalated into larger conflicts or legal disputes.
- Analyzed exit interview data to identify trends in employee dissatisfaction, informing strategic efforts to improve overall morale.
- Provided ongoing coaching to managers regarding best practices in employee relations, resulting in stronger leadership skills across the organization.
- Collaborated with management to develop strategies for addressing employee concerns, resulting in a more positive work environment.
- Advised HR department on updates to labor laws and regulations affecting company policies or procedures as needed, ensuring continued compliance in all aspects of operations.
Education
Bachelor of Science - Business Management/Human Resource
University of Phoenix
Phoenix, AZ01.2025
Skills
- Research
- Management Accounting
- Investigations Expert
- Labor Relations
- Troubleshooting (Problem-Solving)
- Recruitment strategies
- Training programs
- Company organization
- HR leadership
- Labor law compliance
- Recruitment
- Unemployment claims management
- Staffing optimization
- Microsoft office proficiency
- Diversity and inclusion
- HR analytics
- Staff management
- Career development
- Compensation structuring
- Employee morale management
- Background checks
- Talent acquisition
- Recruitment life cycle
- Personnel information systems
- Grievance handling and redressal
- Human resources operations
- Risk management
- Case Analysis
- Onboarding
- Management
- Human Resources Information System (HRIS)
- Communications
Certification
Human Resource Certificate
WEBSITE, PORTFOLIO AND PROFILES
Bold Profile
Timeline
Human Resources Generalist
Flowers
10.2024 - Current
Human Resource Manager (Temp)
Protiviti
02.2023 - 08.2024
Senior Employee Relations Specialist (TEMP)
State of Arizona
10.2021 - 01.2023
Employee Relations Specialist
Bank of America Merrill Lynch
11.2012 - 10.2021
Bachelor of Science - Business Management/Human Resource
University of Phoenix
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