Carlyne Bernadeau
Trenton,NJ
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Highly-qualified Housekeeping Supervisor offering [Number] years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Housekeeping Supervisor
Hotel Montana Haiti
01.2022 - 04.2023
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Safeguarded hotel assets through proper care of linens, furnishings, and equipment during routine cleaning procedures.
Housekeeper Aide
Hotel Elrancho Haiti
03.2017 - 11.2021
- Enhanced guest satisfaction by maintaining a clean and organized environment in all areas of the property.
- Ensured timely completion of tasks by adhering to daily schedules and prioritizing duties.
- Reduced complaints by promptly addressing any housekeeping issues and providing swift solutions.
- Maximized efficiency with thorough training in proper cleaning techniques and use of equipment.
Education
GED -
Lycee National
Mirebalais Haiti07.2006
Skills
- Cleaning Practices
- Employee Evaluations
- Staff Scheduling
- Staff Evaluations
- Health and Safety Compliance
- Quality Assurance Controls
- Ordering Cleaning Supplies
- Sorting and Washing Laundry
- Guest Relations
- Document Control
- Vacuuming and Sweeping
- Dusting Furniture
- Cleaning and Sanitation
- Cleaning Bathrooms
- Folding Clean Laundry
- Window Cleaning
- Housekeeping knowledge
- Safety compliance
- Conflict resolution
- Pest control
Languages
French
Native or Bilingual
Timeline
Housekeeping Supervisor
Hotel Montana Haiti
01.2022 - 04.2023
Housekeeper Aide
Hotel Elrancho Haiti
03.2017 - 11.2021
GED -
Lycee National
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