Carlynn Rayos
Cathedral City
Summary
Seasoned Hospice Registered Nurse Case Manager with a proven track record from Reliance Hospice and Palliative Care, excelling in patient education and interdisciplinary collaboration. Demonstrate leadership in coordinating comprehensive care plans, enhancing patient comfort, and achieving significant improvements in patient satisfaction. Expert in clinical documentation and compassionate care, embodying professionalism and empathy in all patient interactions.
Hospice care professional with substantial experience in coordinating patient care and providing compassionate support. Proven ability to manage complex cases, ensuring comfort and dignity for patients. Known for exceptional teamwork and adaptability in dynamic healthcare settings, with strong skills in pain management and patient advocacy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hospice Registered Nurse Case Manager
Reliance Hospice and Palliative Care
08.2021 - Current
- Provide emotional support to patients and their families during the end-of-life process, promoting dignity and comfort.
- Collaborate with physicians to optimize medication regimens for symptom control in terminally ill patients.
- Improve patient care by developing and implementing comprehensive hospice nursing plans tailored to individual needs.
- Manage complex caseloads effectively, prioritizing tasks based on patient acuity levels.
- Maintain accurate documentation of patient interactions, assessments, interventions, and responses to care.
- Educate patients and families about illness progression, treatment options, and available resources for additional support.
- Ensure timely delivery of medical treatments for optimal symptom management while maintaining a high level of compassion.
- Enhance interdisciplinary team collaboration through proactive communication and coordination of patient services.
- Evaluate patient histories, complaints, and current symptoms.
- Facilitate therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Hospice/Home Health Liaison
Visiting Nurse Association of California
02.2018 - 08.2020
- Served as the primary point of contact, fostering strong relationships between internal teams, patients, and referral sources.
- Provided patients with the initial explanation and education of Hospice and Home Health programs.
- Facilitate timely admissions onto company services, while maintaining open and productive communication between clients and team members.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in internal and external interactions.
- Marketing hospice and home health services to referral sources including physicians, hospitals, skilled nursing facilities, and residential care facilities.
- Implemented account development strategies for the growth of patient census.
Dialysis Technician/Staff Nurse in Training
Kidney Institute
01.2017 - 08.2017
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Followed infection control measures when cleaning and connecting hemodialysis machines to access sites like fistulas, catheters, and grafts.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Administered medications and implemented interventional procedures according to protocol, working under RN supervisor.
- Improved patient comfort by carefully and efficiently setting up dialysis machines, monitoring patients throughout treatments, and administering medications as needed for symptom management.
- Increased patient satisfaction by providing compassionate support and addressing concerns throughout the dialysis process.
- Assisted physicians in evaluating patients' dialysis needs, effectively communicating pertinent information regarding treatment progress.
- Safeguarded patients through vigilant observation for any adverse reactions or complications, taking swift corrective action when necessary.
- Enhanced team collaboration, regularly participating in interdisciplinary team meetings to plan patient care.
- Strengthened patient relationships, consistently providing compassionate and empathetic care.
Education
Associate of Science - Registered Nursing
College of The Desert
Palm Desert, CA12-2016
Skills
- Advanced care planning
- Patient education
- Clinical documentation
- Care coordination
- Leadership in a team setting
- Interdisciplinary collaboration
- Nursing assessment
- Patient evaluation
- Physician communication
- Effective communication
- Electronic health records
- Interpersonal communication
- End-of-life care
- Active listening
- Compassionate care
- Medication administration
- Pain management
- Wound care
- Ostomy Care
- Catheterization
- Management of PCA pump
- Pleurex catheter draining
Certification
- Registered Nurse License (RN) - State Board of Nursing.
- BLS Certified - American Heart Association
Timeline
Hospice Registered Nurse Case Manager
Reliance Hospice and Palliative Care
08.2021 - Current
Hospice/Home Health Liaison
Visiting Nurse Association of California
02.2018 - 08.2020
Dialysis Technician/Staff Nurse in Training
Kidney Institute
01.2017 - 08.2017
Associate of Science - Registered Nursing
College of The Desert
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