Carlynne Palmer

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
• Strengthened communication skills through regular interactions with others.

• Assisted in development and implementation of faculty development plans.
• Reduced wait times for patients with efficient coordination between medical staff and administration teams.
• Performed various administrative tasks by filing, copying and faxing documents.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

• Efficiently resolved billing discrepancies by collaborating with finance department to review charges and make necessary adjustments.

• Maintained accurate records in electronic health system while safeguarding confidential patient information at all times.

• Updated patient information and insurance details for accurate electronic medical records.
• Provided prompt, polite and professional in-person and telephone customer service.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

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• Received, recorded and filed medical payments by check, cash, and credit card.
• Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.

• Collaborated with healthcare professionals to maintain high-quality care across departments.

• Adhered to strict HIPAA guidelines to protect patient privacy.