Carlyon Tyler
Grand Prairie,TX
Summary
Dynamic professional with extensive experience at FedEx, excelling in quality assurance and customer relationship management. Proven track record in team leadership and policy implementation, enhancing operational efficiency. Recognized for meticulous attention to detail and effective communication, driving improvements in inventory accuracy and customer satisfaction. Goal-oriented with a commitment to excellence. Reliable Quality Clerk known for high productivity and efficiency in task completion. Skilled in data analysis, quality control procedures, and compliance monitoring. Excel at time management, problem-solving, and communication to enhance operational excellence and uphold standards of quality.
Overview
26
26
years of professional experience
Work History
Receiver
Fed Ex
10.2024 - Current
- When receiving an inbound trailer, the first step is to inspect it meticulously for products. Once verified, input each item into the inventory management system. This ensures that all products are accurately logged and that any discrepancies can be immediately addressed. Maintaining accurate records is crucial to streamlining the next steps in the process and upholding inventory accuracy.
- Received and inspected incoming shipments for accuracy and quality.
Receiving Clerk
OX Industries
Fort Worth, Texas
06.2024 - 08.2024
- Upon receiving an inbound trailer, my responsibility is to ensure that all products are thoroughly removed from the truck. This involves conducting a careful inspection to verify that nothing is left behind, guaranteeing that our inventory is accurate and ready for the next steps in the process.
Shipping/Receiving Clerk
Baker Distributing Company
Arlington, Texas
03.2024 - 05.2024
- I oversaw the management of inbound and outbound trailers.
- I meticulously maintained records of all shipped and received products.
- I proactively organized files, collected records, and spearheaded customer complaint investigations.
- Processed incoming shipments and verified accuracy of received items.
- Communic- I managed the logistics of inbound and outbound trailers.
- I maintained detailed records of all products that were shipped and received.
- I organized files, collected records, and led investigations into customer complaints.
- I processed incoming shipments and verified the accuracy of received items.
- I communicated with suppliers about shipment statuses and any discrepancies.ated with suppliers regarding shipment status and discrepancies.
Team Lead/”Supervisors”
Wayfair Company
Lancaster, Texas
10.2019 - 11.2023
- Successfully managed a team of 10 Associates.
- Developed and implemented operational procedures and policies to ensure efficient workflow and customer satisfaction.
- Established and maintained positive relationships with external customers and vendors.
- Led weekly staff meetings to review performance and provide coaching and mentoring.
- Monitored and tracked team performance against established goals and objectives.
- Implemented a comprehensive training program for new staff associates.
- Performed as a liaison between Operations Management and associates to ensure adequate personnel were always available.
- Maintain all records of the trailers received inbound/ outbound by Wayfair.
- Facilitated training sessions for new team members on company policies and procedures.
- Implemented safety protocols to maintain a secure working environment for staff.
Quality Clerk/ Shipping and Receiving
Justin Boots/Fed Ex
Lancaster, Texas
08.2015 - 10.2019
- Issuing and maintaining logs for departmentally issued quality documents.
- Uploading and maintaining companywide documents in SharePoint.
- Created files, gathered records, and assisted in customer complaint investigations.
- Assisted in quality audits and created and updated quality.
- Maintain all files and records so they remain updated and easily accessible.
- Responsible for keeping records of all products shipped and received.
- Package all items in shipping containers and develop mailing label shipping documents to ensure all orders have been filled correctly.
- Perform other office duties as assigned.
Management Leadership Coach
Kohl’s e-Commerce Fulfillment Center, Inc.
Desoto, TX
09.2013 - 01.2014
- E-commerce fulfillment, Distributed, provided services, and delivered merchandise to online consumers.
- Provided leadership to 300 plus staffing associates.
- Performed as a liaison between Operations Management and Staff Associates to ensure adequate personnel resources were always available.
- Supported team in daily process protocols to assure customer satisfaction by monitoring work performances Ratings (individual tracking), Stowing technique, Bin Etiquette, Scan accuracy and efficiency, Knowledge of process protocols and overall quality.
Data Analyst
SVS Group-Boy Scouts of America
Irving, TX
05.2015 - 08.2013
- Open, sorted, and distributed all mail for the any.
- Track the company’s information and sort it by category.
- Provided quality customer service by making outbound calls and contacting clients by follow-up in submitted personal information.
- Maintain all company records for the purposes of the company.
- Prepared and edited documents by entering data for special files.
- Organized and maintained all medical forms into in systems.
- File all medical forms alphabetically and enter into system of My Scouting Net.
- Search for barcodes using required search engine for medical forms with missing barcodes.
Bay Area FasTrak Customer Service Team Lead
ACS, Xerox Company
San Francisco, CA
03.2004 - 09.2011
- Assist Call Center Supervisor with managing 40 call center representatives daily.
- Research customer violation accounts and perform analysis of toll history, financial truncations, and account activity to resolve complex customer issues.
- Coordinated workloads and managed resources with other departments to ensure client performance standards and internal goals for an average speed of answer, average handle time, after-work, productivity, and schedule adherence were met daily and monthly.
- Properly train customer service agents to handle customer service requests with new account enrollment, account replenishment payments, violation resolution, statement requests, inquiries specific to high-occupancy vehicles, transponder device requests, and DMV hold refund requests.
- Monitor and review incoming calls and provide on-the-spot coaching and support for agents.
- Collaborate with the internal quality team to develop individual training plans and facilitate training sessions.
- Manage multiple phone queues, agent skill levels, and productivity metrics to increase call center efficiency overall.
- Perform daily audits and reconciliations of agents' financial transactions and end-of-day settlements to ensure cash and transaction processing adhere to set economic policies and procedures.
Postal Carrier
Post Office
Vallejo, California
03.2007 - 03.2010
- Sorted and organized mail for efficient delivery routes.
- Delivered letters and packages to residential and commercial addresses.
- Maintained accurate records of deliveries and undeliverable items.
- Adhered to safety protocols while operating postal vehicles.
- Conducted regular vehicle inspections to ensure operational readiness.
- Followed safety protocols while delivering packages in high traffic areas.
- Collaborated with team members to optimize delivery schedules.
- Collected mail from post office boxes and delivered it to customers' homes or businesses.
Order Writer/Customer Service Specialist
Pacific Bell
03.2000 - 03.2004
- Company Overview: Training Delivery Services
- Retrieved and responded to telephone inquiries and complaints using standard scripts and procedures.
- Gather information, research/resolve inquiries, and log customer calls.
- Prepare standard reports to track workload, response time, and quality of input.
- Provided functional guidance, training, troubleshooting, and assistance to lower-level staff.
- Assisted in planning and implementing department goals to make recommendations for management to improve efficiency and effectiveness.
- Training Delivery Services
Education
High School Diploma -
CASTLEMONT
CA06-1980
Skills
- Customer relationship quality assurance
- Team leadership
- Policy implementation
- Conflict resolution
- Problem solving
- Attention to detail
- Safety procedures
- Delivery tracking
- Customer service focus
- Quality improvements
Timeline
Receiver
Fed Ex
10.2024 - Current
Receiving Clerk
OX Industries
06.2024 - 08.2024
Shipping/Receiving Clerk
Baker Distributing Company
03.2024 - 05.2024
Team Lead/”Supervisors”
Wayfair Company
10.2019 - 11.2023
Quality Clerk/ Shipping and Receiving
Justin Boots/Fed Ex
08.2015 - 10.2019
Data Analyst
SVS Group-Boy Scouts of America
05.2015 - 08.2013
Management Leadership Coach
Kohl’s e-Commerce Fulfillment Center, Inc.
09.2013 - 01.2014
Postal Carrier
Post Office
03.2007 - 03.2010
Bay Area FasTrak Customer Service Team Lead
ACS, Xerox Company
03.2004 - 09.2011
Order Writer/Customer Service Specialist
Pacific Bell
03.2000 - 03.2004
High School Diploma -
CASTLEMONT
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