Carly Thomas

• Double-checked completed work and staged in appropriate areas for supervisor approval, final binding and product distribution.
• Scan, store, and organize electronic documents and images to ensure that they are accessible to authorized parties.
• Hang weekly ad Tags with the appropriate items making sure the tag matches the product.
• Changing prices in the computer when needing to be marked down.
• Hanging legible
• signs with correct pricing so it is easy for customers to read.
• Maintained a clean and organized work environment, promoting focus and efficiency among team members.

• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Reviews orders prior to pick up for accuracy and purchase-by dates.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Worked productively with customers to meet order requirements and service expectations.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Tracked substitutions and informed customers of changes.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.

Being a Starbucks Barista consisted of the following:

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
• Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
• Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.

• At Dairy Queen being a shift manager consisted of:
• Supervised hourly and temporary personnel, providing work direction and reviewing work processes
• Evaluated performance of associates and mentored underperforming employees on ways to improve
• Coordinated work handoffs and schedules with other Shift Managers
• Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
• Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance
• Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale
• Developed employees to improve their knowledge bases, increase team value and improve leadership potential
• Oversaw day-to-day operations and special projects in fast-paced small setting
• Communicated policy updates to the department, answered questions and enforced compliance
• Supervised staff, including development of team leaders to improve team management