Carmelita Anderson
Houston,TX
Summary
Dedicated and hard working Customer Service professional with knowledge of service delivery and multitasking abilities. Great at listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
10
10
years of professional experience
Work History
Beauty Artist
Morphebrushes
Houston, TX
09.2021 - Current
- Offered complementary makeup consultations to individuals to promote key product lines.
- Sold products and services to maintain daily sales goal.
- Recommended appropriate products to meet customers' individual needs.
- Applied makeup to clientele to cover imperfections and create new looks.
Beauty Consultant
Lancome Cosmetics / Ulta
Houston, TX
02.2021 - 11.2021
- Recommended appropriate products to meet customers' individual needs.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Kept counter and display areas in clean and neat fashion.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Finalized purchases and processed payments.
Barista Trainer
Starbucks
Houston, Texas
10.2015 - 11.2020
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Handled cash and processed payments accurately to avoid errors.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Taught proper procedures and strategies for success to new employees.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
Makeup Artist/Salon Assistant
Blow Dry Bar
Houston, TX
07.2017 - 11.2020
- Ordered makeup materials and equipment from suppliers when inventory was running low.
- Provided makeup services clients per for weddings, proms and other special events.
- Sold products and services to maintain daily sales.
- Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
- Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments.
- Offered complementary makeup consultations to individuals to promote key product lines.
- Applied makeup to clientele to cover imperfections and create new looks.
- Performed full makeup applications to 17 clients per week
Education
Associates in Business - Business
Houston Community College
Houston, TX08.2020
Cosmetology - Cosmetology Education
Houston Community College
Houston, TX05.2019
Skills
- Customer marketing
- Skin-tone management
- Customer consulting
- Adaptable to Changing Client Needs
- Relationship Building
- Problem Anticipation and Resolution
Timeline
Beauty Artist
Morphebrushes
09.2021 - Current
Beauty Consultant
Lancome Cosmetics / Ulta
02.2021 - 11.2021
Makeup Artist/Salon Assistant
Blow Dry Bar
07.2017 - 11.2020
Barista Trainer
Starbucks
10.2015 - 11.2020
Associates in Business - Business
Houston Community College
Cosmetology - Cosmetology Education
Houston Community College