Carmalita Mincey
Tuskegee,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Caregiver
Tallassee Health And Rehabilitation, LLC
04.2016 - 06.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Assembly Line Worker
Pyongsan America Inc. Plant #2
07.2016 - 12.2016
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Assisted quality assurance by inspecting items and removing defective parts.
- Boxed, labeled, and transported items to support assembly operations.
- Completed durable assemblies and subassemblies with hand and power tools.
Packer
R R Donnelley
04.2017 - 05.2017
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Completed daily orders with expert picking and packing of shipments.
- Protected materials for transport by correctly packaging products in boxes and crates.
Prep Line Cook
Parker's Barbecue
02.2019 - 11.2020
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Trained and assisted new kitchen staff members.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
Assembly Line Worker
Pyongsan America Inc
07.2020 - 08.2020
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Assisted quality assurance by inspecting items and removing defective parts.
- Boxed, labeled, and transported items to support assembly operations.
Customer Service Representative
Alorica
01.2021 - 02.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Crew Member
Checkers Rally's
02.2021 - 03.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Customer Service Representative
Augusta Mitsubishi
03.2021 - 04.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
Customer Service Representative
Sitel
08.2022 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Teleperformance USA
01.2022 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
James Madison High School
Peachtree Corners, GA12.2015
Skills
- Computer Proficiency
- Multi-Line Phone Talent
- Technical Support
- Proofreading
- Customer Service
- Research
- Microsoft Word
- Retail Sales Customer Service
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
Customer Service Representative
Sitel
08.2022 - 11.2022
Customer Service Representative
Teleperformance USA
01.2022 - 05.2022
Customer Service Representative
Augusta Mitsubishi
03.2021 - 04.2021
Crew Member
Checkers Rally's
02.2021 - 03.2021
Customer Service Representative
Alorica
01.2021 - 02.2021
Assembly Line Worker
Pyongsan America Inc
07.2020 - 08.2020
Prep Line Cook
Parker's Barbecue
02.2019 - 11.2020
Packer
R R Donnelley
04.2017 - 05.2017
Assembly Line Worker
Pyongsan America Inc. Plant #2
07.2016 - 12.2016
Caregiver
Tallassee Health And Rehabilitation, LLC
04.2016 - 06.2016
High School Diploma -
James Madison High School
Similar Profiles
Julie FelpsJulie Felps
Business office Manager at ALLEN HEALTH & REHABILITATION, LLCBusiness office Manager at ALLEN HEALTH & REHABILITATION, LLC
Willie GullatteWillie Gullatte
Composite Worker at GKN Aerospace - Tallassee , ALComposite Worker at GKN Aerospace - Tallassee , AL
ADRIYANA GOCHETTADRIYANA GOCHETT
ELEMENTARY MENTORSHIP at TALLASSEE, ALELEMENTARY MENTORSHIP at TALLASSEE, AL
Sarah McCraySarah McCray
OMI Math Coach at Tuskegee Public SchoolOMI Math Coach at Tuskegee Public School
Aneisha HowardAneisha Howard
Medication Aide Certified at Cantebury Health CareMedication Aide Certified at Cantebury Health Care