Carmalitia Dean
Grand Rapids,MI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
8
8
Certification
Work History
Live-In Caregiver
Private Family
08.2023 - 02.2024
- Assisted with grooming, bathing, dressing and toileting
- Cooked meals, did laundry, changed bedding and clean living area
- Reminded and administered daily medications
- Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
- Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
- Administered medications accurately and timely, ensuring proper dosages for optimum client health.
- Ensured safety and well-being of clients through rigorous health monitoring and medication administration.
CENA
Resthaven Care Center
10.2022 - 04.2023
- Answered client calls in timely and efficient manner.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Resident Assistant
Maplewood's Assisted Living
03.2022 - 10.2022
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
- Improved communication between residents and management through consistent updates and informative newsletters.
- Maintained detailed records of incidents and resolutions, contributing to overall improvement of dormitory policies.
- Administer medication to residents
- Solved grievances and complaints by collaborating with residents.
Nutrition Specialist
Spectrum Health Bloggett Campus
10.2021 - 12.2021
- Delivered food trays to patients rooms
- Compare invoice tickets to patients ID
- Enter information in computer tablets to promote or demote food trays
Environmental Services
Holland Hospital
10.2020 - 08.2021
- Contributed to the achievement of organizational sustainability targets by consistently adhering to established policies, procedures, and best practices in environmental services delivery.
- Maintained smooth and efficient environmental services by effectively overseeing housekeeping and maintenance professionals.
- Oversaw training facility maintenance, inventory management, equipment selection and environmental services.
- Managed hazardous waste disposal programs, minimizing environmental impact while ensuring compliance with relevant laws.
- Achieved a high level of customer satisfaction by responding quickly to requests for additional cleaning or maintenance services.
Education
Diploma - General Studies
Grandville High School
06.1990
Skills
- Self Motivated
- Client Relations
- Punctual
- Dependable
- Coordination
- Assertiveness
Certification
- CNA
- CPR Certification
Timeline
Live-In Caregiver
Private Family
08.2023 - 02.2024
CENA
Resthaven Care Center
10.2022 - 04.2023
Resident Assistant
Maplewood's Assisted Living
03.2022 - 10.2022
Nutrition Specialist
Spectrum Health Bloggett Campus
10.2021 - 12.2021
Environmental Services
Holland Hospital
10.2020 - 08.2021
Diploma - General Studies
Grandville High School
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