Carman Iverson
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
DST
09.2020 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Claims Processor
Blue Shield Of CA
03.2019 - 01.2023
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Managed workload and priorities to meet claims processing meet deadlines.
Customer Service Representative
Spectrum
03.2018 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
IT Support Specialist
Usa 800
04.2017 - 03.2019
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of data assets to safeguard system availability.
Education
Bachelor of Science - CNA
Wright Career College
Overland Park, KS05.2022
High School Diploma -
Truman High School
Independence, MO03.2019
Skills
- Call Management
- Scheduling
- Account Updating
- Report Generation
- Data Entry
- Data Collection
- Paperwork Processing
- Appointment Scheduling
Timeline
Customer Service Representative
DST
09.2020 - 03.2023
Claims Processor
Blue Shield Of CA
03.2019 - 01.2023
Customer Service Representative
Spectrum
03.2018 - 09.2021
IT Support Specialist
Usa 800
04.2017 - 03.2019
Bachelor of Science - CNA
Wright Career College
High School Diploma -
Truman High School
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