Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Carman Jackson

Lilburn,GA

Summary

Energetic and customer-focused server assistant, seeking a fulfilling role at Fox Theatre. With a passion for delivering memorable dining experiences, I am dedicated to assisting hosts and servers in providing exceptional service to patrons. My strong interpersonal skills, teamwork orientation, and attentiveness to detail make me an invaluable asset in maintaining a polished and inviting atmosphere. Thriving in fast-paced environments, I am adept at adapting to changing circumstances while upholding professionalism and efficiency. Aspiring to contribute my communication prowess and organizational abilities to enhance the overall dining experience at Fox Theatre, I am eager to play a vital role in ensuring guest satisfaction and fostering a positive dining ambiance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server Assistant

The Grove Restaurant
05.2020 - 04.2023
  • Assisted servers in delivering exceptional customer service, promptly removing used glassware, silverware, and plates from guest tables
  • Maintained a clean and organized dining area, efficiently resetting tables according to the restaurant's standards
  • Collaborated with team members to ensure equal distribution of guest seating among servers, optimizing efficiency during busy shifts
  • Demonstrated a professional and composed demeanor, handling guest inquiries and concerns promptly and courteously
  • Assisted servers in refilling beverages, processing payments, and delivering food to tables, contributing to a smooth dining experience
  • Worked closely with the management team, promptly communicating guest feedback to ensure prompt resolution of issues.

Server Assistant

Ziba's Bistro
08.2017 - 02.2020
  • Provided warm and attentive service to guests, ensuring a delightful Mediterranean dining experience from the moment they arrive till the time they leave
  • Assured a polished and inviting atmosphere by promptly setting up tables to the restaurant's standards, clearing used dishes, and arranging the dining area for the next guests
  • Assisted servers and bartenders in delivering top-notch service by refilling beverages, running food orders, and promptly addressing guest requests with a positive and professional demeanor
  • Familiarized oneself with the well-crafted menu influenced by various Mediterranean regions, including tapas, main courses, and house-made desserts, to offer insightful recommendations to diners
  • Collaborated with the bar team to serve wine, craft cocktails, and specialty drinks using natural ingredients, showcasing a thorough understanding of the extensive wine program inspired by the Seven Wonders of the World
  • Provided a captivating hookah lounge experience after 9 pm by presenting a menu of flavored tobaccos and ensuring guests' enjoyment as they are transported to the old-world Mediterranean Basin.

Server Assistant

Bistro Niko
07.2015 - 07.2017
  • Ensured that all tables were properly set up and immaculately maintained, creating an inviting and sophisticated ambiance for guests to enjoy the classic French cuisine
  • Supported servers and bartenders in delivering exceptional dining experiences by promptly clearing used dishes, refilling beverages, and attending to guests' needs with a friendly and attentive approach
  • Contributed to a successful weekend brunch service by assisting with the setup and coordination of the special brunch menu available on Saturday and Sunday mornings
  • Helped maintain the allure of the bistro-style patio, overlooking Peachtree Road, by ensuring cleanliness and proper arrangement of furniture and decor
  • Acquired a comprehensive understanding of Bistro Niko's classic French cuisine with a modern flare, allowing for informed recommendations and attentive responses to guests' inquiries
  • Respected and preserved the stunning Parisian gaslight-era décor, including vintage art pieces and antique light fixtures, to enhance the overall dining ambiance and elevate the guests' experience.

Education

Bachelor of Business Administration - Marketing

Georgia State University
2005

Skills

  • Strong Interpersonal Skills:
  • Proficient in establishing positive and friendly rapport with guests and team members, creating a welcoming atmosphere
  • Teamwork Oriented: Collaborative approach to work, contributing to the overall success of the restaurant's operations
  • Attention to Detail: Thoroughly attentive to maintaining cleanliness and order in the dining area, exceeding sanitation standards
  • Adaptability: Able to thrive in dynamic, fast-paced environments, remaining calm under pressure and meeting challenges head-on
  • Communication: Effective verbal communication skills, ensuring clear and accurate interactions with guests and colleagues

Accomplishments

  • Recognized by management for exceptional customer service and teamwork, receiving "Employee of the Month" twice at The Grove Restaurant.

Certification

Food Safety and Hygiene Certification (Current)

Timeline

Server Assistant

The Grove Restaurant
05.2020 - 04.2023

Server Assistant

Ziba's Bistro
08.2017 - 02.2020

Server Assistant

Bistro Niko
07.2015 - 07.2017

Bachelor of Business Administration - Marketing

Georgia State University

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Carman Jackson