Dedicated and experienced health educator who works with underserved communities while providing patient centered care. Is part of an interdisciplinary team, involving providers, nurses, nutritionists, and clinical pharmacists. Engages and provides motivational interviewing, as well as, guides patients through developing their own self-managements goals in order to improve health outcomes.
Hi, I’m
Carla Rodriguez
San Fernando,CA
Summary
Overview
6
years of professional experience
Work History
Northeast Valley Health Corporation
Family Medicine Care Coordinator II
09.2018 - Current
Job overview
- Provides bilingual education and assistance to patients with chronic diseases (e.g, Diabetes, Hypertension) via handouts, motivational interviewing, and constant follow-ups. Demonstrates how to use glucometers, insulin, injectable medications, and BP monitors effectively
- Provides support to patients who actively take Anticoagulants and DOACs while explaining side effects, risks, and the importance of compliance. Inputs lab orders, manages PT/INR lab results and Warfarin doses via an algorithm, and timely communicates with providers regarding out-of-range cases
- Performs retinal and foot screenings for the diabetic population, submits referrals to specialists for any abnormal results, tracks data via I2I platform, identifies patients using risk stratification who may benefit from education and screenings, as well as, other ancillary services
- Facilitates bilingual group classes such as the National Diabetes Prevention Program (NDPP), Diabetes Self-Management Education, and Healthy Living. Determines eligibility and enroll patients into additional programs such as the Fresh and Healthy Savings Card Program and Remote Patient Monitoring for blood glucose control
- Helps patients navigate specialist referrals, medication requests, DME, and patient assistance programs (through the pharmaceutical company); Be the liaison between the providers, nurses, and patients while providing patient-centered care.
ICM/CCM, Regal Medical Group
Outpatient Vital Care Coordinator
11.2017 - 09.2018
Job overview
- Assisted nurses with non-clinical tasks such as medical records requests, referral submissions, redirecting authorizations, and transportation/appointment scheduling while observing HIPAA
- Outreached members professionally to explain the benefits of case management and directed them to the appropriate departments/services
- Assisted in the coordination of care of High-Risk members in urgent situations in order to avoid ER admissions/readmissions
- Managed reports to identify members that could benefit from case management
- Acted as a liaison between administration, members, physicians, nurse case managers, and other healthcare providers.
Northeast Valley Health Corporation
Health Administration Intern
06.2017 - 08.2017
Job overview
- Worked on organizing Care Teams and provider preferences
- Worked on NextGen to analyze data of patients who left before being seen by a provider
- Communicated and coordinated with administrators, MAs, RNs, LVNs, and other staff efficiently
Education
California State University - NorthridgeNorthridge, CA
Bachelor of Science from Health Administration
08.2017
University Overview
Skills
- Type 60 wpm, well versed in Medical Terminology (both English and Spanish)
- Proficient in MS Word, PowerPoint, Excel, Outlook, EHR systems such as Nextgen, and data platforms such as I2I
- Possess the ability to prioritize and to be well organized
- Collaborative, Emotionally Intelligent, Excellent Communication
- Extensive knowledge in Diabetes and Hypertension education
- Attended multiple trainings in Motivational Interviewing and Facilitating group classes
- Certified to teach the National Diabetes Prevention Program,
- Active BLS certification until Nov 2024
Timeline
Family Medicine Care Coordinator II
Northeast Valley Health Corporation
09.2018 - Current
Outpatient Vital Care Coordinator
ICM/CCM, Regal Medical Group
11.2017 - 09.2018
Health Administration Intern
Northeast Valley Health Corporation
06.2017 - 08.2017
California State University - Northridge
Bachelor of Science from Health Administration
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