Carma Tiffany Howell
Pittsburgh,PA
Summary
High-achieving senior executive bringing expertise in business planning, revenue development and change management. Offers 30 years of leadership in corporate customer service and retail sales, industry along with a entrepreneurial, forward-thinking mindset and demonstrated track record of accomplishment.
Dedicated corporate level professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
CEO
Carma’s Boutique LLC
Pittsburgh , PA
09.2019 - Current
- Increased company revenue through aggressive new market strategies.
- Spearheaded product line diversification to achieve increase in revenue and penetrate wider markets.
- Drove implementation of new market expansion to propel business forward and adapt to market changes.
- Identified and capitalized on short- and long-term revenue generation opportunities to maximize bottom-line profitability.
- Worked with department heads to stay current on needs and offer high-level support for day-to-day operations.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Developed and implemented strategic updates to operations to solve issues affecting efficiency, profitability and production.
- Maintained effective staff and resource utilization rates to balance financial and operational obligations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
- Spearheaded initiatives to better target business metrics tracking and improve decision-making with real-time data.
- Improved business profits by number through strategic updates to processes, procedures and team makeup.
- Prepared organization for forecasted demand levels through effective operational planning.
- Monitored use of best practices at levels and implemented corrective actions to bring employees into compliance.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Met dynamic needs by keeping internal systems scalable and highly responsive.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Determined vision and strategic direction for area and coordinated resources to achieve targets within optimal timeframes.
Spiritual Counselor
Keen Ingenio
Pittsburgh, PA
02.2011 - Current
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Retail Sales Associate
PNC Bank
Pittsburgh, PA
03.2012 - 12.2012
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers and helped with product questions, selections and purchases.
- Used POS system to process sales, returns, online orders and gift card activations.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Issued receipts and processed refunds, credits or exchanges.
- Logged reports, expenses, receipts and sales documents into digital database.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Informed customers of current store promotions to encourage additional sales purchases.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided information regarding charge accounts and loyalty programs.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Recommended products to customers, thoroughly explaining details.
- Answered constant flow of customer calls with minimal wait times.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Promised best prices for customer services and maintained accuracy when determining quotes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Optimized customer support by establishing collaborative service environment.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and team productivity by promoting operational best practices.
- Assessed caller accounts to determine benefits, identify service needs and resolve issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Contacted clients to verify account information and maintain accuracy, resulting in increase in client satisfaction.
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing products.
- Entered orders into computer database system.
- Delivered excellent customer service, resulting in consistent customer satisfaction rating.
- Facilitated inter-departmental communication to effectively provide customer support.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Recorded actions taken, issues resolved and information to effectively manage customer accounts.
- Answered average of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Improved overall efficiency by anticipating needs and providing outstanding support.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Communicated professionally with colleagues, freelancers and clients.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Responded proactively and positively to rapid change.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction .
- Maintained up-to-date knowledge of product and service changes.
- Handled over calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Certificate Program - Theory of Religion & Spirituality
Harvard University EDX
Online 01.2021
Bachelor of Science - Business Management
The University of Phoenix
Online 03.2012
Associate of Science - Liberal Arts And Sciences
The Community College of Allegheny County
Pittsburgh, Pa 12.1994
Skills
- Effective Communicator and Public Speaker
- Profit and Loss Management
- Complex Problem Solving
- Board Oversight
- Policy Development
- Relationship and Team Building
- Strategic Planning and Execution
- Operational Analysis
- Organizational Development
- Integrity and Transparency
- Judgement and Decision Making
- Employee Motivation and Performance
- Investor Relations
- Portfolio Management
- Annual Planning
- Stakeholder Management
- Industry Expertise
- Business Development
- Executive Leadership
- Leadership and People Development
- Budget Planning
- Financial Management
- Capital Expenditure Planning
- Process Improvement
- Risk and Mitigation Analysis
- Balanced Work Ethic
- MIssion and Vision
- Media Relations
- Goal Setting
- Results Orientation
- Program Administration
- Succession Planning
- Marketing and Advertising
- Approachable and Outgoing
- Sales Growth
- Adaptable and Flexible
- Analytical and Critical Thinker
Accomplishments
- Supervised team of multiple people for training and development.
- Taught and gave delegations to each temporary team member so they knew exactly what to achieve.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved profit and loss information which led to amazing lessons and real life issues such as chargebacks. refunds, and lost orders in the mail.
- Resolved product issue through consumer testing. Gave out free gifts for customers true opinions and reviews.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CEO
Carma’s Boutique LLC
09.2019 - Current
Retail Sales Associate
PNC Bank
03.2012 - 12.2012
Spiritual Counselor
Keen Ingenio
02.2011 - Current
Certificate Program - Theory of Religion & Spirituality
Harvard University EDX
Bachelor of Science - Business Management
The University of Phoenix
Associate of Science - Liberal Arts And Sciences
The Community College of Allegheny County
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