Carmecia Walters
Tamarac
Summary
Persuasive and performance-driven Outbound Call Specialist with over 5 years of experience in remote customer service, high-volume outbound calling, medical appointment setting, and data entry. Skilled in using automated dialer systems, following scripts, managing scheduling tasks, and exceeding daily KPIs. Adept at handling objections with professionalism, navigating multiple systems simultaneously, and maintaining HIPAA compliance in fast-paced, goal-oriented environments. Authorized to work in the US for any employer.
Overview
11
11
years of professional experience
Work History
Chat Support Specialist
Foundever
06.2024 - Current
- Delivered real-time customer chat support and initiated outbound follow-up to resolve escalated issues.
- Maintained accurate CRM documentation while supporting multiple service lines simultaneously.
- Demonstrated persuasive communication and customer retention skills in a digital support environment.
- Remote
Virtual Receptionist
The Doctors Answer
12.2021 - 05.2024
- Placed 100+ outbound calls daily using scripts to schedule, reschedule, and confirm healthcare appointments.
- Maintained HIPAA compliance while handling patient communications and using EMR systems to log all interactions.
- Met or exceeded daily appointment-setting goals and call handling metrics in a high-volume remote call center.
- Received recognition for quality and consistency in appointment conversion and schedule adherence.
- Remote
Front Desk Receptionist
G4S Secure Solutions
09.2019 - 12.2021
- Served as a professional first point of contact for employees and visitors, ensuring customer care and secure access.
- Handled scheduling, data entry, and internal tracking system updates with precision.
- Monitored multiple systems while responding to and escalating urgent incidents.
Data Entry Specialist
TEKsystems
05.2016 - 07.2019
- Performed data verification and correction across multiple healthcare and CRM platforms.
- Reviewed records for accuracy, working across EMRs, call logs, and appointment databases.
- Supported remote call teams by maintaining clean, error-free member data.
Customer Service
Pete's
10.2014 - 04.2016
- Handled inbound and outbound communication to support customers with scheduling, equipment concerns, and billing.
- Maintained follow-up logs and ensured issue resolution with a strong customer-first mindset.
Education
High School Diploma -
Boyd H. Anderson High School
Lauderdale Lakes, FL06.2013
Skills
- High-Volume Outbound Calling (300 dials/day)
- Appointment Scheduling & Management
- Scripted Call Handling & Rebuttals
- Performance Metrics (KPIs, Talk Time, Conversion)
- HIPAA & Privacy Compliance
- CRM & EMR Systems (Salesforce, Zendesk, Athena)
- Multisystem Navigation & Remote Work
- Software Friendly, Courteous, and Results-Oriented Approach
- Schedule Adherence & Remote Work Discipline
- CRM software
- Performance tracking
- Complaint handling
Timeline
Chat Support Specialist
Foundever
06.2024 - Current
Virtual Receptionist
The Doctors Answer
12.2021 - 05.2024
Front Desk Receptionist
G4S Secure Solutions
09.2019 - 12.2021
Data Entry Specialist
TEKsystems
05.2016 - 07.2019
Customer Service
Pete's
10.2014 - 04.2016
High School Diploma -
Boyd H. Anderson High School
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