Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

CarMeecia McMillan

Minneapolis,MN

Summary

Flexible Customer Service Representative offering 13 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Patient Access Representative

M Health Fairview
Minneapolis, MN
01.2022 - Current
  • Greeted patients and visitors in a courteous and professional manner.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Verified insurance coverage for services provided by the facility.
  • Collected co-pays and other payments from patients at time of service.
  • Scanned documents into electronic medical records system.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Answered phones promptly in a professional manner.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.

Transportation Specialist

MTM Transportation
Inver Grove Heights, MN
01.2019 - 01.2022
  • Kept transportation operations in compliance with company, legal and safety requirements.
  • Communicated delays and early arrivals to management.
  • Assign and dispatch drivers for medical rides.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving transportation delays and complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
  • Maintained accurate documentation on all pre-authorization requests, denials and appeals.
  • Provided timely follow up with payers regarding payment status of claims.

Sales Agent & Data Entry

SatCom Marketing
Brooklyn Park, MN
01.2017 - 01.2019
  • Generated leads through cold calling, online searches, and referrals from existing clients.
  • Created presentations and proposals for prospective clients.
  • Negotiated contracts with customers to secure sales deals.
  • Maintained accurate records of all sales activities in the company's CRM system.
  • Resolved customer complaints promptly and effectively.
  • Identified opportunities for cross-selling additional products and services.

Dispatch Operator

Stanley Black & Decker
Plymouth, MN
01.2015 - 01.2017
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Identified locations and needs of callers to accurately send assistance.
  • Communicated with individuals within inbound call center setting to complete dispatch support for alarm calls.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.

Billing Supervisor|Retention

Xfinity Comcast
Minnetonka, MN
01.2012 - 01.2015
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to resolve service and billing issues.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.

Education

High School Diploma -

Patrick Henry High School
Minneapolis, MN
06-2012

Some College (No Degree) - General Studies

Minneapolis Community And Technical College
Minneapolis, MN

Skills

  • Data Entry
  • Training Experience
  • Customer Relations
  • Project Management Abilities
  • Senior Leadership Support
  • Inbound and Outbound Calling
  • Call Center Operations
  • Customer Retention Strategies
  • Insurance Verification
  • Customer Service
  • HIPAA Compliance
  • Registration and Admissions
  • Patient Registration
  • Medical Terminology
  • Phone and Email Etiquette

Certification

  • Customer Service Training - 2016

Accomplishments

  • Employee of the month

Timeline

Patient Access Representative

M Health Fairview
01.2022 - Current

Transportation Specialist

MTM Transportation
01.2019 - 01.2022

Sales Agent & Data Entry

SatCom Marketing
01.2017 - 01.2019

Dispatch Operator

Stanley Black & Decker
01.2015 - 01.2017

Billing Supervisor|Retention

Xfinity Comcast
01.2012 - 01.2015

High School Diploma -

Patrick Henry High School

Some College (No Degree) - General Studies

Minneapolis Community And Technical College

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CarMeecia McMillan