Carmel Carter

As I began my tenure at Channel Control I started in processing as an associate and after a year I was promoted to Quality Control and not long after promoted to HR Training Manager.

• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Coordinated technical training and personal development classes for staff members.
• Developed Standard Operations Procedures (SOPs) for the warehouse to drive consistency in performance of the team members.
• Worked closely with other warehouse Training mangers and was responsible for directing and supervising trainers in my warehouse.
• Directed training programs and development paths for managers and supervisors.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
• Developed checklists to coordinate inspections with departmental managers.
• Identified and helped resolve production problems, increasing output while reducing errors.
• Inspected outbound shipments and conducted random sampling of product quality.
• Worked with specific production team members to rectify production issues and maintain high-quality final products.
• Performed frequent visual inspections to root out tolerance and compliance issues.
• Presented clear, organized data in graphs, charts, tables and written reports.

• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.

• I'm trained as a CSR, escrow certified, account resolutions and senior dedicated loan specialist
• Inbound/ outbound calls to mortgagers about the status of there home loan
• Provide customers with excellent customer service and updating them on changes with there taxes and insurance and how I can keep there mortgage affordable
• Being a dedicated loan specialist/foreclosure prevention I offered customers mortgage assistance options to help keep there home and get back into a current state or options to relinquish the rights to the home if they can no longer afford the property and dont have any other options
• Currently I'm a senior customer service agent in the escalations and help team department dealing with customers whom requested to speak with a manager
• I'm now designated to that customer until their issue is resolved
• Also was member of the help and escalation department which assisted other mrcooper agents with help on their calls
• Escalations was the department that de-escalated the call before it went to upper level management.

• Inbound/outbound calls for at&t business department
• Review accounts to determine what the customer qualified for and what services would better the business
• These services included wireless phones, office phones, internet, and tv services.

• Review accounts to determine eligibility for service
• Led my team to a number one spot in the company with sales and great customer service.Effectively managed a high volume of inbound calls
• Addressed and resolved customer product complaints empathetically and professionally.

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
• Planned several activities that allowed our store to increase its sales by 45%
• Responsible for hiring, training, and evaluating personnel in sales or marketing establishments, promoting or firing workers when appropriate
• Kept records of purchases, sales, and requisitions as well as assign employees to specific duties.