Carmel Castillo

National Product Sales

11.2006 - Current

Improved data entry accuracy and errors in old and new systems for Amazon and eBay by implementing strict quality control measures and providing regular feedback to team members and departments that are under me.
Provided daily supervision to keep everyone on task and assurance that they know they can come to me for anything.
Keep track of productivity and quality and try to keep everyone on track and stay within company standards.
Conducted performance reviews of employee goals, objectives and performance expectations.
Prioritized workload distribution among team members based on their strengths and skill sets for optimal efficiency and.
Set a positive work culture by encouraging teamwork and celebrating successes to keep morale high.
Set a positive work environment where team members felt comfortable discussing concerns or suggestions for process improvements.
Conducted regular performance evaluations for continuous improvement, providing constructive feedback and personalized coaching when needed.
Worked with other department supervisors to make sure product is going to the correct areas and work together to deal with different issues.
Devised contingency plans for potential system outages or disruptions in workflow to minimize impact on project timelines.
Set comprehensive performance metrics to evaluate individual team member contributions and overall department effectiveness.

Collaborated with IT to troubleshoot technical issues that impacted data entry tasks, minimizing downtime and lost productivity.
Analyzed workflow processes and implemented improvements, leading to more streamlined operation.
Cross-trained team members, ensuring coverage and maintaining productivity during absences.
Conducted regular performance reviews and evaluations, providing constructive feedback and personal development plans for person.
Interviewing potential employees and seeing if they would be a good fit for the department or any other department.

Summary