Carmel Donovan

• Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
• Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
• Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
• Collaborated with medical staff to ensure seamless communication and coordination of patient care.
• Performed various administrative tasks by filing, copying and faxing documents.
• Maintained patient databases and updated information in alignment with HIPAA protocols.
• Aided with prescription refill requests.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.

Greeted guests on arrival and delivered friendly efficient service to guests and ensuring a high quality dining room .

Accurately took food and beverage orders.

Maintained detail knowledge of menu offerings and daily specials to make recommendations.

Handled transactions , processed payments and balanced cash drawers

Resolved customer complaints calm and professional to ensure the guest's satisfaction

Collaborated with kitchen and bar staff to manage order timing and service flow.

Maintained cleanliness and organisation of dining areas in compliance with health standards!!

• Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
• Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
• Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
• Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
• Assisted servers with delivering food, filling beverages, and retrieving items for guests.
• Helped guests at tables when in need of assistance.
• Contributed to team efficiency by promptly completing side work tasks during downtime periods.
• Established welcoming atmosphere by greeting each guest warmly.
• Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
• Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
• Reset tables between guests by restocking low items and wiping down surfaces.
• Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
• Increased guest return rate through personable interactions and genuine interest in their dining preferences.
• Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
• Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
• Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
• Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
• Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Accurately operated cash register to process customer payments.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Brewed coffee and tea and changed out drink station syrups.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Replenished serving stations with fresh food and cleaned up spills.
• Backed up servers by setting up trays and completing some food deliveries.
• Prepared salads, soups and sandwiches for customers.
• Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
• Reduced waiting times for visitors by implementing more efficient check-in process.
• Improved data privacy compliance with meticulous management of sensitive information.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

• Greeted customers at counter to fulfill requests and answer questions.
• Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
• Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
• Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
• Managed deli equipment maintenance, ensuring all machines operated safely and efficiently.
• Engaged with customers to receive feedback on deli offerings, using insights to make targeted improvements.
• Kept up-to-date with latest food safety regulations, applying new standards to daily operations.
• Maintained cleanliness and organization in deli area, ensuring welcoming environment for customers.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Prepared salads, soups and sandwiches for customers.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.