Microsoft
Hi, I’m
Carmel Kaplan
Manager
Sebastian,Florida
Summary
Hard-driving business leader offering skills in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Knowledgeable Case Manager experienced in coordinating care for elderly individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
21
years of professional experience
1
Certification
9
years of post-secondary education
1
Language
Work History
Semper Fi Cleaning & Senior Care, Sebastian, Florida
Owner Operations Manager
2010.06 - Current (14 years & 3 months)
Job overview
- Met existing customers to review current services and expand sales opportunities.
- Negotiated prices, terms of sales and service agreements, Review costs and keep track of all small business expenses and financial projections.
- Tracked and analyzed profitability and key metrics of business establishment to improve overall profitability and bring in new clientele.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 50%.
- Enhanced operational efficiency and productivity by managing budgets and accounts.
- Built loyal account base and long-term business relationships with numerous accounts.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance.
East coast Eco Services, Sebastian, Florida
Case Manager
2012.01 - 2016.01 (4 years)
Job overview
- Coordinating and providing care that is safe, timely, effective, efficient, equitable, and client-centered.
- Handling case assignments, drafting service plans, reviewing case progress, and determining case closure.
- Helping clients and families achieve wellness and autonomy.
- Reduced care costs without sacrificing quality can be achieved through effective service coordination and multidisciplinary collaboration.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Princess Promotions, Fort Lauderdale, Florida
Financial Services Representative/Sales Executive
2003.04 - 2009.12 (6 years & 8 months)
Job overview
- Transitioned an average of 90 % leads to paying customers per event.
- Set up new accounts, established customer credit, and set up payments.
- Emphasized product features based on an analysis of customers' needs.
- Communicated sales promotions to customers to grow average customer account size by 90%.
- Completed company leadership training program.
- Consistently hit and exceeded sales goals by 20%.
- Communicated regularly with the territory, regional and strategic managers for daily support and strategic planning for accounts.
- Counted cash in register drawer at beginning and end of shift.
- Targeted accounts at senior and executive levels and secured funding for future initiatives.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Coordinated daily cash reconciliation in high-volume location.
Education
The University of West Florida , Pensacola, FL
Master of Arts from Exception Student Ed/Applied Behavior Analysis
2019.12 - 2021.08 (1 year & 8 months)
University of Central Florida , Orlando, FL
Bachelors from Social Sciences
2016.05 - 2022.10 (6 years & 5 months)
Indian River State College , Fort Pierce,Fl
Associates from Behavior Psychology
02.2014
The University of West Florida , Pensacola, FL
Master of Arts from Social Work in Progress
2024.01 - Current (8 months)
Skills
- Business analysis
- Customer relations
- Invoice and payment processing
- Accounts payable and receivable
- Business development
- Client account management
- Relationship building
- Supervision
- Payment coordination
- Account management
- Business analysis
- Business development
- Customer relations
- Leadership training
- Managing
- Marketing
- Purchasing
- Relationship building
- Strategic planning
- Supervision
- Coordinating site operations
- Small business operations
- Case Planning
- Conflict Resolution
- Community Outreach
- Verbal and Written Communication
- Client Advocacy
Certification
Certified Behavior Technician
Children's Functional Assessment Rating Scale
Civil Rights Training
CPR/AED/First-Aid
Deaf and Hard of Hearing
HIPPA Training
Microsoft Word Certified
Security Awareness Training
Software
Excell
Word
Google Docs
Interests
Family
Timeline
The University of West Florida
Master of Arts from Social Work in Progress
2024.01 - Current (8 months)
The University of West Florida
Master of Arts from Exception Student Ed/Applied Behavior Analysis
2019.12 - 2021.08 (1 year & 8 months)
University of Central Florida
Bachelors from Social Sciences
2016.05 - 2022.10 (6 years & 5 months)
Case Manager
East coast Eco Services
2012.01 - 2016.01 (4 years)
Owner Operations Manager
Semper Fi Cleaning & Senior Care
2010.06 - Current (14 years & 3 months)
Financial Services Representative/Sales Executive
Princess Promotions
2003.04 - 2009.12 (6 years & 8 months)
Certified Behavior Technician
Children's Functional Assessment Rating Scale
Civil Rights Training
CPR/AED/First-Aid
Deaf and Hard of Hearing
HIPPA Training
Microsoft Word Certified
Security Awareness Training
Indian River State College
Associates from Behavior Psychology
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