Carmel Marmolejo
Lubbock,TX
Summary
Dedicated professional with expertise in customer service and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and task prioritization.
Overview
33
33
years of professional experience
Work History
Toot'n Totum
Kitchen Manager
Lubbock, Texas
12.2023 - 12.2025
- Provided outstanding service to customers through strong interpersonal communication.
- Identified and addressed customer needs efficiently during interactions.
- Enhanced customer satisfaction by assisting with inquiries in person and via phone.
- Worked closely with team members to meet project deadlines and objectives.
- Earned recognition from management for delivering exceptional customer service.
DCI
Home and Health Care
Lubbock, Texas
04.2023 - 12.2025
- Achieved goals through collaboration with a diverse group of coworkers, addressing product concerns.
- Efficiently organized and prioritized tasks to meet service objectives.
- Promptly identified and addressed customer needs.
- Assisted customers with inquiries to improve overall satisfaction.
Llano Logistic
Sanitation
Lubbock, Texas
04.2023 - 07.2023
- Facilitated effective pallet movement in warehouse through forklift operation.
- Achieved high accuracy by picking, packing, and shipping up to XXX orders per shift.
- Utilized RF scanners and inventory software for improved tracking efficiency.
- Ensured orderly stock management and cleanliness within warehouse environment.
- Showcased proficiency in various tools and technologies for optimal results.
Target
Retail Merchandising Services Inc.
Los Angeles, California
07.1998 - 09.2000
- Ensured efficient operations within high-volume Target distribution center while meeting performance benchmarks.
- Managed loading and unloading of trailers, prioritizing product integrity at all times.
- Followed established Target policies and procedures for optimal workflow.
- Maintained accuracy in order processing to enhance overall efficiency.
Planet Hollywood
Manger
Los Angeles, California
07.1992 - 09.1996
- Oversaw daily operations for high-traffic Planet Hollywood restaurant.
- Led training initiatives to empower staff in delivering outstanding guest service.
- Ensured optimal team coverage through effective supervision.
- Addressed guest concerns promptly to uphold satisfaction and loyalty standards.
- Sustained cleanliness and order across the venue.
Education
Some College (No Degree) - Business
Texas Tech University
Lubbock, TXSkills
- Inventory management
- Forklift operation
- RF scanning
- Order processing
- Customer service
- Task prioritization
- Conflict resolution
- Time management
- Staff training
- First Aid/CPR
- Training & Development
- Friendly, positive attitude
- Calm under pressure
References
References available upon request.
Timeline
Toot'n Totum
Kitchen Manager
12.2023 - 12.2025
DCI
Home and Health Care
04.2023 - 12.2025
Llano Logistic
Sanitation
04.2023 - 07.2023
Target
Retail Merchandising Services Inc.
07.1998 - 09.2000
Planet Hollywood
Manger
07.1992 - 09.1996
Some College (No Degree) - Business
Texas Tech University