Summary
Overview
Work History
Education
Skills
Timeline
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Carmel Peterson

Douglasville,GA

Summary

Professional fraud detection expert with robust background in identifying and mitigating fraudulent activities. Expertise in conducting thorough investigations and collaborating effectively with cross-functional teams to uphold exceptional standards of accuracy and reliability. Known for adaptability and ensuring compliance with evolving regulations while maintaining focus on successful outcomes. Committed to leveraging analytical skills and industry knowledge to enhance organizational integrity and security.

Overview

10
10
years of professional experience

Work History

Fraud Investigator

MBO Partners
03.2025 - 07.2025
  • Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
  • Conducted prompt and thorough investigations on referred files.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
  • Enhanced internal communication by providing regular updates on current fraud trends and emerging threats.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Reduced fraudulent activity by implementing effective fraud detection strategies and tools.

Lead Fraud and Claims Ops Analyst (UAR Review Team)

Wells Fargo Bank, Atlanta
08.2022 - 01.2025
  • Prepared and filed required documentation including Unusual Activity Reports, Elder Abuse reports, and Red/Green light referrals.
  • Reviewed accounts with potentially fraudulent activity to determine the need for Unusual Activity referral.
  • Analyzed complex activity data sets using Excel, identifying key trends and patterns to inform strategic decision making.
  • Identified fraud trends, summarized fraud losses, interpreted data and produced reports for management.
  • Identified and addressed impediments to team progress and success, resulting in a smoother flow of work and improved team morale.
  • Provided subject matter expertise to staff in complex situations on a wide range of information related to fraud and claims that resulted in no losses for the company. Facilitated team meetings to discuss progress and review any challenges faced.

Financial Crimes Analyst IV (Pin-drop / Account Takeover)

Wells Fargo Bank, Atlanta
04.2019 - 08.2022
  • Assisted in facilitating training to 6 new hires overseas
  • Investigated and confirmed fraud relating to Account Takeover, First Party, Online, Credit/Debit Card Fraud and Identity Theft
  • Proficiency identifying different fraud trends/patterns, signs of anti-money laundering and customer impersonation
  • Finalized intensive fraud investigations, determining risk factors, making decisions to take appropriate action to prevent losses
  • Completed comprehensive research findings on cases that required referrals for Suspicious Activity, Identity Theft Operations (ITO) Account Take Over (ATO) and Suspected Elder Financial Abuse.
  • Consistently met production goals while executing in a fast-paced, high demand environment while managing an intensive number of responsibilities to meet deadlines

Atlanta Financial Crime Specialist II (Customer Fraud Detection/CFD)

Wells Fargo Bank, Atlanta
06.2018 - 04.2019
  • Researched and resolved customer disputed transactions
  • Recovered losses by identifying control failures in bank processes and assigning loss accountability, reducing employee error
  • Detected potential fraud schemes, risks, and suspicious activity on client's accounts that protected both the client and the company from over 5 million in losses.
  • Analyzed customer data and identified anomalies that enabled proactive fraud prevention, resulting in a 56% reduction in fraud attempts
  • Implemented a set of internal controls to ensure the accuracy and integrity of financial data resulting in a reduced risk of fraud and errors by 28% and Verified the validity of transactions by contacting customers/bankers concerning potential fraud which built rapport.

Bank Teller

Wells Fargo Bank, Atlanta
10.2015 - 06.2018
  • Processed deposits, withdrawals, transfers and other banking transactions
  • Provided excellent customer service and resolved customer issues, resulting in a 5-star rating on all customer satisfaction surveys
  • Delivered an exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially
  • Maintained confidentiality regarding customer account information
  • Achieved an “On the Watch Award” for the most fraudulent checks detected saving both the company and the customer from over 30 thousand in possible losses

Education

Bachelor of Arts - Administration of Justice

University of The District of Columbia
Washington, DC
05.2014

Associate of Applied Science - Law Enforcement

The University of The District of Columbia
Washington, DC
05.2013

Skills

  • Hogan
  • DAT
  • Microsoft Office systems- Excel
  • Lexis Nexis
  • Prevent
  • SVP
  • CRU
  • G2
  • KYC
  • Fast Data
  • CIV
  • DIPR
  • CCM

Timeline

Fraud Investigator

MBO Partners
03.2025 - 07.2025

Lead Fraud and Claims Ops Analyst (UAR Review Team)

Wells Fargo Bank, Atlanta
08.2022 - 01.2025

Financial Crimes Analyst IV (Pin-drop / Account Takeover)

Wells Fargo Bank, Atlanta
04.2019 - 08.2022

Atlanta Financial Crime Specialist II (Customer Fraud Detection/CFD)

Wells Fargo Bank, Atlanta
06.2018 - 04.2019

Bank Teller

Wells Fargo Bank, Atlanta
10.2015 - 06.2018

Bachelor of Arts - Administration of Justice

University of The District of Columbia

Associate of Applied Science - Law Enforcement

The University of The District of Columbia

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