Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carmel Sandstedt

West Jordan,UT

Summary

Bilingual, friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

2
2
years of professional experience

Work History

Family Assistant

Ally Sweeny
03.2024 - 11.2024


  • Ensured a clean living environment through regular housekeeping duties like vacuuming floors or sanitizing frequently touched surfaces.
  • Maintained family privacy and security by handling sensitive information discreetly and respecting confidentiality boundaries.
  • Developed strong relationships with daughter through active listening, empathy, and patience, creating a trusting bond within the family unit.

Customer Service Representative

Crumbl Cookies
04.2023 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Copper Hills
West Jordan, UT
06-2025

Skills

  • Customer service
  • Effective listening
  • Critical thinking
  • Accurate data entry

Languages

Spanish
Professional Working

Timeline

Family Assistant

Ally Sweeny
03.2024 - 11.2024

Customer Service Representative

Crumbl Cookies
04.2023 - 06.2024

High School Diploma -

Copper Hills

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Carmel Sandstedt