Carmel Swaine
Union,United States
Summary
Offering 30 years in many fields passionate about delivering outstanding and dedication.
Customer Service oriented with a strong history of leading high- performance teams to meet or exceed objectives. Dedicated and hard worker with the drive to deliver excellence. I work every day to make a personal connection with United passengers to provide an exceptional experience.
Overview
35
35
years of professional experience
Work History
Flight Attendant
United Airlines
Newark, NJ
04.2009 - Current
- Ensure aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Clearly explain and demonstrate safety and emergency procedures to passengers prior to takeoff.
- High work standards and work ethics.
- Facilitate communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Ensure safety and comfort of customers onboard aircraft.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Drive passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Offering personalized assistance to children, elderly and passengers with special needs.
- Maintaining excellent attendance record, consistently arriving to work on time.
- High tolerance to high stress.
- Very adaptable to change.
- Provide leadership when working Purser Position on Domestic Flights.
- Full knowledge of all service and safety standards .
Financial Planner/Director of Human Resources
Dancers Rendezvous LLC
Palm Harbor, FL
06.2001 - 12.2015
- Oversaw daily operations over customer accounts with a combined annual budget for a Preforming Arts Studio
- Human Resource : Customer Service training to staff and dance coaches.
- Event planning.
- Resolve Customer and Staff issues on a daily basis.
Flight Attendant
AirTran Airways ( Southwest)
Atlanta, GA
04.2001 - 03.2009
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
Education
United Airlines Flight Attendant Training School
Houston, TX04.2009
AirTran Airways Flight Attendant Training School
Atlanta, GA03.2001
Bob Hogue Real Estate School
St Petersburg, Fl 01.2001
High School Diploma -
Our Lady of Mercy College,
Dublin, Ireland05.1981
Skills
- Excellent Customer Service skills
- Leadership and team skills
- High tolerance for stress
- High work standards
- Adapt to change
- Motivator
- Excellent interpersonal skills
- Knowledge of safety and service standards
- Problem solver
Timeline
Flight Attendant
United Airlines
04.2009 - Current
Financial Planner/Director of Human Resources
Dancers Rendezvous LLC
06.2001 - 12.2015
Flight Attendant
AirTran Airways ( Southwest)
04.2001 - 03.2009
United Airlines Flight Attendant Training School
AirTran Airways Flight Attendant Training School
Bob Hogue Real Estate School
High School Diploma -
Our Lady of Mercy College,