Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Carmela Anderson

Mcdonough,Georgia

Summary

Dynamic customer service professional with a proven track record at Publix, excelling in sales promotion and effective communication. Adept at resolving complaints and training staff, I consistently enhance customer satisfaction and maintain high health and safety standards. Recognized for my ability to manage inventory efficiently while delivering exceptional service in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Deli Clerk

Publix
McDonough, Georgia
05.2023 - Current
  • Responded to customer questions regarding product availability.
  • Provided customers with fresh products and correct portion sizes to minimize shrink.
  • Stored food in designated areas, following wrapping, dating, food safety, and rotation procedures.
  • Offered samples to promote and upsell specials.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash, and maintaining machinery.
  • Assembled and served meals according to specific guest requirements.
  • Informed customers of deli specials to increase profits.
  • Trained new employees on proper handling of food, safety protocols, and customer service techniques.
  • Maintained cleanliness of the deli area and equipment.
  • I talked pleasantly with customers while taking orders, and I promoted a positive image for the business.
  • Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Greeted customers in a friendly and professional manner.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Maintained records such as inventory levels or sales figures.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Updated and maintained databases with current information.
  • Tailored orders to address customer allergies and gluten concerns.
  • Resolved customer complaints promptly while maintaining a polite demeanor.

Team Coordinator

Urban Air
McDonough, GA
06.2019 - 08.2020
  • Responded promptly to inquiries from internal customers regarding services offered by the department or specific teams within it.
  • Supervised parties, and trained or oriented new employees on procedures.
  • Delivered high-quality service by responding quickly to client issues and addressing concerns successfully.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Ensured that all safety protocols were followed while conducting any physical tasks as part of a project or activity.
  • Referred to work orders and blueprints to perform work to specifications.
  • Met with team members and management staff to discuss safety outages and identify root causes.
  • Managed party schedules for customers, and kept track of important dates, including bookings and deadlines.
  • Provided excellent customer service to resolve customer complaints promptly.
  • Collaborated with the management team to meet organizational and departmental goals.
  • Ordered and tracked supplies to remain within budget.
  • Managed budgeting activities related to assigned projects, such as tracking expenses incurred by the group throughout its duration.
  • Collaborated with team members to complete demanding projects under tight deadlines.
  • Used equipment safely and according to the manufacturer’s instructions to prevent workplace accidents.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collected payments and provided accurate change.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.

Education

BBA - Business Administration And Management/Marketing

Clayton State University
Morrow, GA
12-2024

High School Diploma -

Union Grove High School
McDonough, GA
05-2020

Skills

  • Customer service
  • Effective communication
  • Sales promotion
  • Inventory management
  • Effective Team Coordination
  • Project management
  • Data entry
  • Concise time-management
  • Money handling
  • Health and safety standards
  • Coaching and training
  • Stocking and replenishment
  • Task prioritization
  • Serve customers
  • Packaging and labeling
  • Foodservice
  • Resolving complaints
  • Multitasking capacity
  • Payment processing
  • Coordinating reservations
  • Food presentation
  • ServSafe food manager

Certification

  • ServSafe Food Safety Training and Certification
  • Property & Casualty Licensure for Georgia

Accomplishments

  • Georgia Music Education Association Academic Achievement Cord
  • "Best Party Host"
  • Boar's Head Representative for Publix
  • Good Performance Recognition at Publix

References

References available upon request.

Timeline

Deli Clerk

Publix
05.2023 - Current

Team Coordinator

Urban Air
06.2019 - 08.2020

BBA - Business Administration And Management/Marketing

Clayton State University

High School Diploma -

Union Grove High School

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Carmela Anderson