Summary
Overview
Work History
Education
Skills
Timeline
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Carmela Belliard

Bridgeton,USA

Summary

Results-driven sales agent with a proven ability to build and nurture strong client relationships. Skilled in effective communication and empathetic understanding, enabling persuasive interactions. Technical expertise and unwavering commitment to ethical practices enhance my focus on achieving desired outcomes.

Overview

21
21
years of professional experience

Work History

Licensed Life Insurance Agent-Contractor

The Unitrust Agency
08.2024 - Current
  • Stayed up-to-date with industry trends, regulations, and product knowledge to provide accurate information to clients
  • Generated new business by prospecting and cold calling potential clients
  • Provided personalized insurance solutions to clients based on their individual needs and financial goals
  • Built strong relationships with clients through regular communication and follow-up, ensuring high customer satisfaction rates

Administrative Assistant-Contractor

Belliard's Transportation Service
02.2020 - Current
  • Process bi-weekly payroll, prepare daily invoices for individual student's routes based upon daily per diem, prepare bid specification's to routes in need of corporate bonds, Reconcile drivers credit card statements
  • Request criminal background checks from State of New Jersey Child Protection Agency, maintain clear and transparent communication with Millville Board of Education Administration Office, Daily correspond
  • B2B correspondence by email and phone inquiries to Millville Board Education, Process and review drivers' daily sheet and logging mileage report
  • Facilitated communication between different departments within the organization
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

AP/AR/ Specialist

Pandrol USA
11.2016 - 01.2020
  • Researched and resolved payment discrepancies both AP/AR
  • Reviewed aging reports accounts that were over the credit limit and delinquent, Planned and coordinated with other departments to ensure accurate billing, daily opened100 AP invoices- and scanned in bills via email as well as mail to into Docuware, analyzed customer accounts for missing invoices and misapplied payments, received bills and payment files from ORRISS EDI and posted to customer's account, daily invoiced average of75 invoices to customer accounts and issued B2B invoices
  • Emailed/mailed invoice and statement copies to AP/ AR customers
  • Responsible for paying Sales tax in8 states monthly, quarterly, and yearly

Lead Customer Service Rep

Woodruff Energy LLC
05.2014 - 03.2016
  • Contacted customers in relation to credit inquiries, billing discrepancies, collections and claims for refunds, Assisted with complaints regarding meter reading issues, or missing bills through EDI, Prepared, maintained, and reviewed aging reports for delinquent and problem accounts, Identified delinquent accounts, and prioritized collection activities based upon customer history, Provided salesmen with the contractual cost of delivering gas to utility's designated gate for daily bids, Created monthly commission report for12 energy sales companies, Analyzed customer accounts for missing invoices and misapplied payments, Posted cash to the general ledger, Received EDI payment files from utilities website and posted payments to Commercial and Residential Customer, Issued customer and B2B invoices, Emailed/mailed invoice and statement copies, Processed vendor invoices and payments, maintained accurate filing, updated daily rate changes based upon NYMEX and NY Stock Exchange index pricing and communicate rate changes through EDI to each utility, Generated usage and cost analysis reports for future bids and existing customers

Facility Coordinator / Lead Sales Rep.

Modern Gas Company
09.2003 - 01.2014
  • Handled customer inquiries about pricing, payment arrangements, and would call requests for gas; Updated changes in customer daily usage for accurate forecasting of an average of 250 deliveries per day
  • Prepared and evaluated credit applications based upon credit history
  • Prepared, maintained, and reviewed aging reports for delinquent and problem accounts, identified delinquent accounts, and prioritized collection activities based upon customer history, called customers and set up payment arrangements for outstanding receivables
  • Researched missed payments and misapplied payments
  • Prepared shut off for delinquent customers, Reduced account receivables from14% to3%
  • Matched batched and coded Invoices
  • Issued customer and B2B invoices, Prepared and evaluated credit applications based on credit report, Processed vendor invoices and payments, Reconciled vendor statements, assisted in month end close process, Created internal memos, correspondence and scheduled meetings
  • Set up commercial and residential accounts in compliance with Sarbanes-Oxley Act

Education

High School Diploma -

Cumberland Regional High School
Bridgeton, NJ

Skills

  • Strong salesmanship
  • Analytical thinking
  • Excellent communication
  • CRM software expertise
  • Critical thinking
  • Customer engagement
  • Compliance
  • Building relationships
  • Client relationship management
  • Customer service
  • Attention to detail
  • Problem-solving abilities

Timeline

Licensed Life Insurance Agent-Contractor

The Unitrust Agency
08.2024 - Current

Administrative Assistant-Contractor

Belliard's Transportation Service
02.2020 - Current

AP/AR/ Specialist

Pandrol USA
11.2016 - 01.2020

Lead Customer Service Rep

Woodruff Energy LLC
05.2014 - 03.2016

Facility Coordinator / Lead Sales Rep.

Modern Gas Company
09.2003 - 01.2014

High School Diploma -

Cumberland Regional High School

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Carmela Belliard