Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carmela Cook

Clearwater,FL

Summary

Dynamic and dedicated professional with extensive experience at Courtside Grille Saint Petersburg, excelling in customer service and multitasking. Proven ability to enhance guest experiences through effective communication and a service-oriented mindset, while training staff to maintain high service standards. Highly reliable and adept at managing high-pressure situations with patience and professionalism.

Overview

18
18
years of professional experience

Work History

Bartender

Mikes Pizza and Deli
04.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Head Hostess, Waitress, Bartender

Courtside Grille Saint Petersburg
06.2008 - 04.2023
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Secretary

John Bales Attorneys
06.2007 - 06.2008
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.

Education

Associate of Arts - Business

St. Petersburg College
St. Petersburg, FL

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Customer service expertise
  • Service-oriented mindset
  • Courteous
  • Clear and effective communication

Timeline

Bartender

Mikes Pizza and Deli
04.2023 - Current

Head Hostess, Waitress, Bartender

Courtside Grille Saint Petersburg
06.2008 - 04.2023

Secretary

John Bales Attorneys
06.2007 - 06.2008

Associate of Arts - Business

St. Petersburg College

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Carmela Cook