Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CARMELA EDWARDS

Wauwatosa,WI

Summary

Dynamic Human Resources Director at Visions of Hope Services with a proven track record in leadership and team management. Excelling at overseeing operations and management of 80 to 100 employees, ensuring productivity and efficiency. My expert contributions to enhancing caregiver training, conflict resolution, and organizational efficiency have had a direct positive impact on client satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Human Resources Director

Visions of Hope Services
MILWAUKEE, WI
01.2021 - Current
  • Manage application processing and background checks to maintain compliance and security.
  • Schedule and conduct phone interviews to assess candidate qualifications.
  • Lead caregiver orientation and training sessions to enhance skill development.
  • Process employee garnishments while maintaining accurate employee records.
  • Create and assign caregiver schedules based on client needs and preferences.
  • Resolve caregiver and client complaints through effective problem-solving techniques.
  • Handle the beginning-to-end caregiver onboarding process to ensure smooth transitions.
  • Maintain organized filing systems, and manage documentation.
  • Implement incentive programs for hiring and retaining employees.
  • Perform regular audits of personnel files for accuracy and completeness.
  • Collaborate with leadership to address workforce planning needs.
  • Serve as a point of contact for employees by answering multi-line phone systems.

Member Service Representative

Educators Credit Union
MILWAUKEE & OAK CREEK, WI
04.2014 - 12.2020
  • Assisted members with inquiries and account management through multiple communication channels.
  • Responded promptly to emails from members seeking assistance.
  • Educated members about services, products, and promotions to enhance their experience.
  • Resolved member complaints effectively while maintaining a positive service environment.
  • Collaborated with team members to streamline communication and improve service efficiency.
  • Conducted regular follow-ups with members to ensure satisfaction and retention.
  • Maintained accurate records of member interactions in accordance with company policies.
  • Answered incoming calls regarding membership benefits and services.
  • Enhanced member relationships by providing excellent service during each interaction.

Education

High School Diploma -

WISCONSIN CAREER ACADEMY
Milwaukee, WI
06-2012

Skills

  • Leadership and team management
  • Conflict resolution
  • Organizational efficiency
  • Interviewing and onboarding
  • Scheduling and staffing
  • Relationship building
  • Microsoft Office Suite
  • Verbal and written communication

Certification

• Licensed Real Estate Agent

• Certified Landlord

Timeline

Human Resources Director

Visions of Hope Services
01.2021 - Current

Member Service Representative

Educators Credit Union
04.2014 - 12.2020

High School Diploma -

WISCONSIN CAREER ACADEMY

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