Carmela Fasano
Kissimmee
Summary
Experienced in administrative and customer service roles across diverse organizations and teams. I possess a dependable and ethical work ethic. Skilled in maintaining composure and handling crises, resolving customer issues, and promoting group dynamics. Proficient in collaborating with interdisciplinary teams and fostering positive relationships with customers, colleagues, and team members.
Overview
24
24
years of professional experience
Work History
General manager / Dispatcher
All auto towing
11.2016 - Current
- Schedule and dispatch trucks for vehicle orders
- Managing multiple phone lines incoming and outgoing calls
- Training new employees
- Delegating tasks, coordinating the daily workload
- Creating invoices and credit memos, updating customer files, and sending out payment reminders to customers
Property search Expert
Forseti Real Estate Services
09.2016 - 10.2021
- Unrecorded Lien Searches, Policy Typing, Estoppels, Notary
- Searched online County Clerk websites for property records including any type of liens against the property and or persons
- Helped maintain a company data base with Tax Lien filings and or Assignments
- Maintained simple to complex files, keeping records, preparing schedules, compiling and checking reports
Office Assistant/Call Center
Medical Eye Associates
01.2013 - 09.2016
- Handled multiple phone lines, respond to inquiries within a timely manner, prep-charts for Surgeries/Schedule and Confirmed appointments
- Check patients in/out
- Collect patient's co-payments, co-insurances, and deductibles
- Sign/witness consents for surgeries with patients and all other paperwork
- Data entry and use of all the available patient data search tools in order to accurately locate or create patient visit information
Assistant Manager/Front Desk Receptionist
Winter Abraham T MD
01.2001 - 01.2010
- Responsible for clerical duties related to insurance eligibility and copayments
- Check-in patients Scheduled and confirmed appointments, collect all necessary personal, medical, and insurance information
- Responsible for keeping, updating and maintaining records by getting the appropriate information from both patients and doctors
- Maintained a high level of professionalism and confidentiality following all HIPAA Privacy Rules
Education
High School Equivalency -
GED
Skills
- Experienced with Microsoft Office Applications
- Strong English Composition Ability
- Proficient Spanish Composition
- Effective Organizational Skills
- Adaptable Learner
- Effective Team Contributor
- Leadership and team building
- Problem resolution
- Team player
- Efficient multi-tasker
- Time management
Value Offered
Years of administrative and customer service experience in different organizations and teams. Reliable and ethical with the ability to stay calm and intervene during crises, customer problem solving, to facilitate groups and to collaborate on multidisciplinary teams. Proven ability to build positive relationships with customers, colleagues, and team members.
Timeline
General manager / Dispatcher
All auto towing
11.2016 - Current
Property search Expert
Forseti Real Estate Services
09.2016 - 10.2021
Office Assistant/Call Center
Medical Eye Associates
01.2013 - 09.2016
Assistant Manager/Front Desk Receptionist
Winter Abraham T MD
01.2001 - 01.2010
High School Equivalency -
GED
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