Carmela Huggins

• Managed day-to-day administrative operations of the Quality Assurance Dept., including but not limited to inventory management, documenting, filing, report generation, and data entry/retrieval (via AS-400 system).

• Attended daily and weekly meetings/conferences to keep the Quality Assurance Director (off-site) and Complex Director (on-site) informed of quality & consumer issues across departments.

• Managed QA budget, including prevention, appraisal, and internal, and external failure costs.

• Participated in yearly quality improvement initiatives and implemented modifications companywide.

• Trained new hires; provided direction, delegated tasks, and managed schedules for a 10-person team. • Created inspection procedures (SOPs) for new products, specifying inspection areas, measurement tools, and acceptable dimensions.

• Scheduled incoming production based on customer orders.

• Assessed and resolved product testing sample issues and communicated QA status to regional and corporate headquarters and officials through e-mails and video conferences.

• Collaborated with other departments to identify areas for improvements in processes or products which include Receiving, Full Pallet labeling, Pick Mod, Shipping, and Rework.

• Applied credit to customer accounts via computer systems and collaborated with customer service to find resolutions for problem orders.

• Communicated via phone, email, and social media to resolve customer complaints, adhering to company policies while maintaining customer satisfaction, empathy and courtesy.

• Created a detailed, department-wide schedule, including coverage plans for the upcoming week, assigning specific tasks to each employee to ensure adequate coverage for employee absences.

Key Achievements

• Improved product quality by 15% by developing and implementing clear criteria for monitoring products against agreed-upon standards.

• Reduced manufacturing waste by 10% by initiating and refining quality procedures across all departments.

• Increased operational efficiency by 25% by leveraging data analysis to identify and address quality related process inefficiencies.

• Manage supplier evaluation process, resulting in a 25% increase in the number of qualified suppliers and a 20% reduction in defective materials.

• Implemented quality control procedures that resulted in a 20% reduction in product defects and a 15% increase in customer satisfaction ratings.

• Commutated quality control measures to production areas, resulting in a 40% decrease in production errors and a 20% increase in overall production excellence.