Carmela Napolitano
Saint Petersburg ,FL
Summary
Facility services professional prepared for high standards and results-driven environments. Managed diverse maintenance operations and implemented process improvements to enhance service quality. Focused on team collaboration and adaptability, ensuring consistent reliability and flexibility. Skilled in vendor management and facility upkeep, valued for proactive problem-solving and leadership qualities.
Experienced with managing comprehensive facility services, ensuring efficient and effective operations. Utilizes strategic planning and team coordination to enhance service delivery and operational efficiency. Track record of implementing maintenance programs and optimizing resources to maintain high standards of facility functionality.
Facility services professional equipped with strong management and operational skills. Proven ability to lead teams, ensure safety and maintenance standards, and adapt to changing needs. Highly reliable, results-driven, with excellent problem-solving and communication abilities. Skilled in resource allocation, budget management, and strategic planning to maximize efficiency and performance.
Knowledgeable Facilities Manager articulate in communication and decisive in leadership. Smoothly runs preventive maintenance programs and special projects. Organized supply manager and analytical problem solver.
Qualified Job Title brings background in managing and maintaining facility operations. Offers strong safety record and attention to detail. Methodical about checking work and correcting concerns.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Facility Service Manager
CityWide
01.2018 - Current
- Achieved high client satisfaction through effective contract negotiations tailored to project scope. Enhanced account management by ensuring proper staffing and adherence to company policies. Improved compliance and cleanliness through regular facility inspections and evaluations. Fostered a culture of open communication, mentoring employees and contractors to address issues proactively. Delivered strategic recommendations to clients by analyzing contracts for necessary adjustments. Strengthened collaboration with sales teams, optimizing proposals and bids to meet operational requirements. Enhanced oversight of management reports, driving informed decisions on labor, equipment, and supplies. Maintained budget compliance through timely corrective actions.
Manager /Facilities Operations Manager
All Cleaning Solutions Llc
02.2011 - Current
- Achieved operational efficiency by directing maintenance staff in the repair and replacement of defective equipment parts using hand and power tools. Enhanced equipment reliability through effective reassembly and execution of routine preventive maintenance. Strengthened safety protocols by collaborating with local law enforcement to address criminal activity. Improved emergency preparedness by developing and implementing evacuation procedures for safe egress during emergencies. Elevated safety standards through leadership in quarterly safety inspections. Ensured compliance with fire and building codes by supervising inspections of hallways, classrooms, and office areas. Contributed to financial oversight by assisting Campus President in budget management, procurement, and expense tracking. Optimized contractor management for electrical, plumbing, and machinery repairs and installations. Maintained high-quality standards by supervising maintenance staff and contractor work. Drove customer satisfaction and profitability by overseeing operations across diverse commercial facilities.
Project manager
LINMARE LLC
01.2004 - 01.2010
- Responsible for overseeing construction projects, hiring sub-contractors, complying with building codes, maintenance, tenants, overall aspects of real-estate projects to completion
Management/ project Manager
Linde LLC
01.2002 - 01.2004
- Assisting in rehab projects for commercial and residential real-estate, managing properties
Manager
Casa Loma
02.1999 - 10.2002
- Hiring and training employees, ordering stock, inventory control, advertising, promoting business, and overseeing daily operations of business
Customer Service
American National Casualty
03.1997 - 10.1999
- Daily operations of office work, answering phones, assisting customers with their purchases of auto, home, and life insurance
Education
Computer Training
Computer Technical Institute
Bachelor - Business
Tunxis Community College
Skills
- Executive Team leadership, Client Relations, Customer Service, Management, Sales, Quoting, project Management, Strong Verbal Skills, Dedicated, and Detailed Oriented, Crm Systems, word excel, microsoft office excel, and more
Certification
- GOOD MANUFACTURING PRACTICE (GMP CERTIFIED)
- NATIONAL FIRE AND SAFETY (NSF CERTIFIED)
- ISO 9001: 2015 QMS Implementation and Auditing Practices (certified)
- Six Sigma: Certified Lean Six Sigma Green Belt (Accredited) certified
- ISO 45001 (OH&SMS) Lead Auditor Certification Course certified
- OSHA CERTIFIED (10 Hour Outreach Occupational and Safety Health Class for Construction Industry
Languages
Spanish
Elementary
Italian
Elementary
EXperience: Facilities Operations:
- Building Codes
- Project management
- Hiring licensed contractors
- Overseeing and Managing Projects
- Janitorial cleaning, stripping waxing, carpet extraction, cleanroom cleaning,warehouse cleaning, medical cleaning, industrial cleaning, construction cleaning, campus cleaning, machine equipment cleaning, and more
Timeline
Facility Service Manager
CityWide
01.2018 - Current
Manager /Facilities Operations Manager
All Cleaning Solutions Llc
02.2011 - Current
Project manager
LINMARE LLC
01.2004 - 01.2010
Management/ project Manager
Linde LLC
01.2002 - 01.2004
Manager
Casa Loma
02.1999 - 10.2002
Customer Service
American National Casualty
03.1997 - 10.1999
Computer Training
Computer Technical Institute
Bachelor - Business
Tunxis Community College