Carmela Ortiz
Moreno Valley
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Homestay suites
02.2019 - 12.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Shipping and Receiving Clerk
Tri-cap
07.2015 - 01.2020
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Education
No Degree -
Poly High School
1600 Atlantic Ave Long BeachSkills
- Customer service
- Guest services
- Problem-solving skills
- Time management
- Oral and written communications
- Listening skills
- Administrative skills
- Reservation systems
- Clerical duties
- Room assignments
- Documentation
- Registration processing
- Conflict and issue documentation
- Mail and packages
- Office management
- Supply replenishment
- Record preparation
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Front Desk Agent
Homestay suites
02.2019 - 12.2024
Shipping and Receiving Clerk
Tri-cap
07.2015 - 01.2020
No Degree -
Poly High School
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