Carmela Torres
Lackawanna,NY
Summary
With a proven track record at Ruff Relations, I excel in enhancing pet socialization and customer satisfaction, leveraging skills in cleanliness and sanitation, and playtime supervision. My adaptability and strong communication have driven success in both animal care and food service sectors, achieving significant improvements in operational efficiency and client loyalty. I am highly motivated in learning more about dog grooming, and tend to pick up on things rather quickly
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dog Daycare Attendant
Ruff Relations
4501 Southwestern Blvd, Hamburg NY 14057
05.2023 - Current
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
- Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
- Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
- Increased repeat business through friendly and professional communication with clients about their pets'' progress and behavior.
- Provided excellent care to dogs with special needs, ensuring they received proper medication and attention.
- Ensured a positive customer experience by addressing any concerns or questions from clients promptly and professionally.
- Strengthened customer loyalty by going above and beyond in addressing concerns and providing solutions to any issues.
- Enhanced dog's social skills with structured group play sessions, facilitating better behavior and interaction among pets.
- Followed pet care instructions for dietary needs and medication regimens.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Trained animals in behavioral compliance or other special routines or commands.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
Breakfast Coordinator
Burger King
4175 McKinley Pkwy, Blasdell, NY 14219
01.2021 - Current
- Serviced guests with food and beverage requirements.
- Assisted with training and development of food and beverage team.
- Reduced food waste by closely monitoring inventory levels and implementing proper storage techniques.
- Maintained clean and organized workstations, adhering to health and safety regulations for optimal kitchen performance.
- Increased efficiency by establishing standardized procedures for all breakfast-related tasks throughout the establishment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a safe working environment by enforcing strict food handling procedures and promptly addressing any potential hazards in the kitchen.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Demonstrated strong time management skills by prioritizing tasks efficiently during high-pressure situations.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to a positive working environment through effective communication and teamwork practices.
Education
High School Diploma -
Lackawanna High School
500 Martin Rd, Lackawanna, NY 1421806-2022
Skills
- Cleanliness and sanitation
- Animal body language
- Playtime supervision
- Dog training experience
- Patience and empathy
- Adaptable and flexible
- Stress management techniques
- Strong communication
- Attention to detail
- Time management proficiency
- Human and animal safety
- Dependable and responsible
- Problem-solving
- Customer service
- Relationship building
- Teamwork and collaboration
- Decision-making
- Work prioritization
- Allergy awareness
- Honest and dependable
- Hygiene standards
- Customer communication
- Team motivation
- Work planning
- Food preparation
- Supply unloading and storage
- Sanitation procedures
- Food presentation
- Food safety compliance
- Multitasking
- Money handling
- Self motivation
- Goal setting
Certification
- ServSafe Food Handler's Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dog Daycare Attendant
Ruff Relations
05.2023 - Current
Breakfast Coordinator
Burger King
01.2021 - Current
High School Diploma -
Lackawanna High School