Carmela Wood
Clarkston,MI
Summary
I am retired and currently I am VERY tired of being retired and want to go back to work for something to do with my time, and the money wouldn't hurt either.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Mcguires Motor Inn
Waterford, MI
04.2012 - 11.2021
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Shift Change Counting Hourly Drops, Reports, Cash handling and Management.
- Scheduling Maintenance Calls, Scheduling Housekeeping duties,
Education
High School Diploma -
Waterford Kettering HIgh School
Waterford, MI06.1973
Skills
- Registration Processing
- Incoming Mail Sorting
- Basic Food Service
- Automated Telephone Systems
- Lobby Maintenance
- Safety and Security Procedures
- Check in and Checkout Procedures
- Nightly Audits
- Credit and Cash Payments
- Hotel Safe Deposits
- Guest Satisfaction
- Posting Charges
Timeline
Front Desk Agent
Mcguires Motor Inn
04.2012 - 11.2021
High School Diploma -
Waterford Kettering HIgh School
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