Summary
Overview
Work History
Education
Skills
Timeline
Generic

CARMELETTA JOHNSON

Kansas City,Mo.

Summary

To obtain a position with a growth-oriented company offering opportunity for advancement and professional development.

Overview

28
28
years of professional experience

Work History

Scheduling Specialist

Kcuc Urology & Oncology
07.2024 - Current
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Collected Type payments, processed transactions and updated relevant records.
  • Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
  • Resolved customer problems and complaints.

Care Customer Service Rep

Quest Diagnostics
06.2018 - Current
  • Responsibilities: Making inbound and outbound call. Answering Clients related questions
  • Handling customers inquiries regarding test results and service questions
  • Report laboratory results to clients
  • Maintaining complete and accurate records of client’s information
  • Contact client to resolve routine matters related to testing

Spectrum Cable (Time Warner Cable Inc.)
06.2012 - 05.2018
  • Schedules, routes, and reschedules installation and service calls for customers.
  • Contacts customers on pre call basis by telephone for the field service rep.
  • Drive field productivity through efficient call handling and support.
  • Provide Work Order support in adjusting, closing, and Equipment Add or Remove.
  • Close work orders using proper solution and clear codes. Ensure billing is complete and accurate by verifying the services installed are reflective of the services on the account, along with the appropriate one-time charges being added to the account.
  • Record all inbound calls into computer to provide accurate customer service history in each customer account and record of service calls.
  • Perform other duties as requested by supervisor.

Centrinex
11.2000 - 12.2011
  • Schedules callbacks, and recurring payment to get customers back on track
  • Contacts regarding past due accounts
  • Securing payment arrangements via ach or by debit card
  • Adhering to quality assurance process and working on a dialer system
  • Keeping track of all payments arrangement and progress that was made for each client thru an Excel spreadsheet, hitting and achieving goals, making sure calls was met.

Certified Nurse’s Assistant

Planned Parent Hood - KCMO
01.1997 - 01.2000
  • Assisted physician and nurse practitioners with procedures, vital signs and front back office duties.

Education

Certified Nurse Assistant - undefined

PENN VALLY COLLEGE
10.2004

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PENN VALLEY COLLEGE
01.2000

Skills

  • Customer relations skills
  • Customer relations
  • Documentation skills
  • Documentation
  • Professional telephone demeanor

    • Workflow optimization

Timeline

Scheduling Specialist

Kcuc Urology & Oncology
07.2024 - Current

Care Customer Service Rep

Quest Diagnostics
06.2018 - Current

Spectrum Cable (Time Warner Cable Inc.)
06.2012 - 05.2018

Centrinex
11.2000 - 12.2011

Certified Nurse’s Assistant

Planned Parent Hood - KCMO
01.1997 - 01.2000

Certified Nurse Assistant - undefined

PENN VALLY COLLEGE

undefined

PENN VALLEY COLLEGE

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CARMELETTA JOHNSON