Carmel Grace Cowie
Salt Lake City
Summary
Accomplished Client Relations Executive propelling relationships and business development. Articulate and professional when interacting with leaders and decision-makers to attract highly-regarded clients. Expert at growing market share and sourcing new business to consistently achieve sales goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Head of Client Relations
FRAXIONED
07.2023 - Current
- Handling all concierge requests from owners within a high-end luxury company
- Serving VIP clientele by catering to their specific needs and requests
- Acting as the primary point of contact for inquiries and requests from owners
- Possessing ample knowledge of luxury products, services, and standards
Server/Bartender
Hyatt Regency
11.2022 - Current
- Provide excellent customer service to guests during banquets, weddings, and special events
- Demonstrate strong knowledge of food and beverage offerings, making recommendations and accommodating dietary restrictions
- Maintain cleanliness and organization of the bar area, restocked supplies, and performed routine maintenance tasks
- Operate POS systems, processed payments, and handle cash transactions
Sales Consultant
Lumio Solar
09.2022 - 06.2023
- Results driven and dedicated solar energy sales professional
- Proven track record of exceeding sales targets
- Adept at identifying customer needs, providing customized solar solutions, and driving sustainable growth in the renewable energy sector
- Demonstrate success in building long lasting relationships with clients, generating referrals, and staying current on industry trends and advancements
Hospitality Relations Manager
Go Rentals
08.2020 - 09.2022
- Deliver unrivaled personal service from knowledge of flight terminology and procedures to the personal preferences of the guests, passengers, crew, and FBOs
- Develop business and retain and provide service to guests
- Demonstrate leadership qualities to supervise and guide team members
- Assist in recruiting and training employees in their job responsibilities.
Lead Concierge
Montage Deer Valley
11.2016 - 06.2020
- Provide five-star superior customer service for hotel guests by ensuring a positive and exclusive experience
- Establish rapport with guests via telephone, email communication, and direct interaction
- Effectively solve unique and tailored customer concerns quickly
- Build strong relationships with vendors to promote exclusive products and services to guests
- Demonstrate ability to work with all types of people and remain calm under pressure by handling complaints and challenging guests
- Exhibit strong organizational skills and the ability to think on the spot by juggling multiple requests and inquiries
- Received written recognition from General Manager for going above and beyond with guest satisfaction.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
English Teacher
International School Satun
06.2013 - 09.2016
- Taught English to students from ages 4 to 18 at an international school in Thailand
- Led meetings with other foreign teachers to coordinate efforts and share best practices
- Managed a class of over forty students, using patience and resilience
- Demonstrated creativity in the workplace by altering teaching styles based on student ability to absorb and understand new material
- Practiced tutoring after school hours and developed a method to tailor learning styles
- Planned and organized entire year of lesson plans
- Improved perspective and adaptability to a foreign culture
- Learned conversational Thai via interaction with work colleagues and students.
Education
Bachelor of Arts - Major Psychology
Denison University
Granville, OH07.2013
Bachelor of Arts - Psychology
Victoria University of Wellington (Study Abroad)
Wellington, New Zealand2012
Certification
Certificate in Teaching English to Speakers of Other Languages (TESOL - 120 hours)
Sips and Tips
Food Handler's Certification
Languages
Thai
Professional Working
Spanish
Limited Working
Timeline
Head of Client Relations
FRAXIONED
07.2023 - Current
Server/Bartender
Hyatt Regency
11.2022 - Current
Sales Consultant
Lumio Solar
09.2022 - 06.2023
Hospitality Relations Manager
Go Rentals
08.2020 - 09.2022
Lead Concierge
Montage Deer Valley
11.2016 - 06.2020
English Teacher
International School Satun
06.2013 - 09.2016
Bachelor of Arts - Major Psychology
Denison University
Bachelor of Arts - Psychology
Victoria University of Wellington (Study Abroad)
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