CARMELINA WHITE
Picayune,MS
Summary
Dedicated Master Grill Operator with expertise in customer service and kitchen sanitation. Proven ability to train staff and maintain high food safety standards while ensuring exceptional meal preparation.
Overview
30
30
years of professional experience
Work History
Master Grill Operator
Waffle House Restaurant
Slidell, LA
01.2023 - Current
- Operated grill equipment to prepare and cook various menu items efficiently.
- Ensured food quality and safety standards were consistently met during meal preparation.
- Trained new staff on grilling techniques and proper kitchen safety protocols.
- Monitored inventory levels of ingredients to maintain adequate stock for daily operations.
- Provided exceptional customer service by ensuring timely food delivery and addressing guest concerns effectively.
- Cleaned and maintained kitchen equipment regularly.
- Trained new hires on grill station procedures, upholding company standards for food safety and presentation.
- Maintained a clean and organized work area, promoting a safe and sanitary environment for food preparation.
- Communicated effectively with team members during high-pressure situations to maintain order accuracy.
Store Manager of Operations
Waffle House Restaurant
Picayune, MS
04.2010 - 05.2020
- Oversaw daily operations ensuring efficient service delivery and customer satisfaction.
- Managed inventory control processes, reducing waste and optimizing stock levels.
- Trained and mentored staff on operational procedures and customer service standards.
- Implemented training programs that improved employee performance and retention rates.
- Developed and enforced operational policies promoting a safe work environment.
- Coordinated with suppliers to maintain quality food products and timely deliveries.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
- Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
- Managed inventory control, cash control, and store opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Sales Associate
Waffle House Restaurant
Laplace, LA
06.1996 - 01.2009
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Processed orders accurately and efficiently, ensuring timely service during peak hours.
- Trained new staff on operational procedures and customer interaction best practices.
- Resolved customer complaints swiftly, fostering positive dining experiences and repeat visits.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Education
High School Diploma -
East St. John High School
Reserve, LASkills
- Quick-learning
- Team player
- Creative problem solving
- Cross-contamination prevention
- Concise time-management
- Inventory management
- Customer service
- Cleaning and sanitizing
- Multitasking and organization
- Kitchen sanitation
- Sanitation standards
- New hire training
- Shift scheduling
Timeline
Master Grill Operator
Waffle House Restaurant
01.2023 - Current
Store Manager of Operations
Waffle House Restaurant
04.2010 - 05.2020
Sales Associate
Waffle House Restaurant
06.1996 - 01.2009
High School Diploma -
East St. John High School