Carmelina Buonopane
East Brunswick,NJ
Summary
Dedicated leader with undeniable service, employee development, and interpersonal skills. Boasts many years of experience overseeing complex department-management tasks.
Overview
6
6
years of professional experience
Work History
Department Manager - Selling & Service
Nike Factory Store
Jackson , NJ
06.2024 - Current
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding
- Conducted performance reviews and provided constructive feedback to staff members.
- Nike Community Ambassdor Champion leading my team to engage in the community of sport and movement
- Cultivated an environment to bring Nikes new launch of service ethos (SOLE) to life
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Fostered an effective team & culture environment
- Adhered to customer service standards to foster satisfaction and retention.
- Delegated work to staff, setting priorities and goals daily, weekly, and monthly.
- Resolved discrepancies between payroll records and timekeeping systems.
Department Manager - Operations
Nike
Shrewsbury, NJ
06.2022 - 06.2024
- Supervised 15 person staff
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Interviewed and hired associates to fill staff vacancies.
- Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Formed strategic partnerships by cultivating a team environment to bring Nike to life
- Reviewed timesheets for accuracy before submitting them to accounting department.
Department Manager - Flagship Service
Nike
New York, NY
10.2023 - 01.2024
- Oversaw 50+ person staff
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Developed and managed key performance indicators to measure the success of projects.
- Communicated updates on current projects and initiatives related to upcoming launches.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Fostered an environment where teamwork was encouraged and collaboration was valued.
Specialist
Apple
Freehold, NJ
10.2021 - 06.2022
- Exercised versatility in fast-paced, agile work environments.
- Leveraged specialized knowledge to act as subject matter expert within organization.
- Identified needs of customers promptly and efficiently.
Manager of Operations
Zumiez
East Brunswick, NJ
10.2019 - 11.2021
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Monitored sales performance through analysis of sales reports and comparison shopping.
Education
Associate of Arts - Business Administration
Brookdale Community College
Lincroft, NJ06.2024
Skills
- Team Building
- Brand Alignment
- Spreadsheet Management
- Training & Development
- Organizational Skills
- Problem-Solving
- Shift Scheduling
- Policy and Procedure Enforcement
- HR Policies
- Team leadership
Languages
Spanish
Limited
Timeline
Department Manager - Selling & Service
Nike Factory Store
06.2024 - Current
Department Manager - Flagship Service
Nike
10.2023 - 01.2024
Department Manager - Operations
Nike
06.2022 - 06.2024
Specialist
Apple
10.2021 - 06.2022
Manager of Operations
Zumiez
10.2019 - 11.2021
Associate of Arts - Business Administration
Brookdale Community College
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