CARMELINDA ARPAIO
New Windsor,New York
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
19
19
years of professional experience
Work History
Specialty Department Supervisor
Lowes
05.2022 - Current
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in the recruitment process, selecting highly motivated candidates who positively contributed to team dynamics.
- Implemented training programs for new hires, ensuring comprehensive understanding of job duties and expectations.
- Enhanced department performance by implementing innovative strategies and streamlining processes.
Acting Store MANAGER
Michael's Companies Inc.
10.2019 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Model's Sporting Good S
01.2017 - 10.2019
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
- Increased profits 3% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Store Manager
Family Dollar
10.2015 - 01.2017
- Generated repeat business through exceptional customer service
- Reported to the district manager regarding all store and staff issues
- Increased profits through effective sales training and troubleshooting profit loss areas
- Planned budgets and authorized payments and merchandise returns
- Managed staff of 3 sales associates, 4 team leaders and 3 assistant managers
Assistant Manager
Home Depot
05.2010 - 07.2015
- Increased profits through effective sales training and troubleshooting profit loss areas
- Managed staff of25 ] sales associates, 15 team leaders and 4 assistant managers
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Assistant Manager/manager
Walmart Supercenter
09.2005 - 03.2010
- Interviewed job candidates and made staffing decisions
- Monitored employee performance and developed improvement plans
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Skills
- Maximizing profitability
- Training and development
- Goals and performance
- Customer-oriented
- Relationship building and management
- Personnel development
Timeline
Specialty Department Supervisor
Lowes
05.2022 - Current
Acting Store MANAGER
Michael's Companies Inc.
10.2019 - Current
Store Manager
Model's Sporting Good S
01.2017 - 10.2019
Store Manager
Family Dollar
10.2015 - 01.2017
Assistant Manager
Home Depot
05.2010 - 07.2015
Assistant Manager/manager
Walmart Supercenter
09.2005 - 03.2010
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