Carmelita Burrows

• Lead and manage a team of nutrition service associates, overseeing training, task assignments, and performance to ensure operational efficiency.
• Serve as a ServSafe Certified Manager, maintaining high standards for food safety and quality.
• Coordinate patient tray preparation and delivery, assist with menu selections, and provide exemplary customer service.
• Perform housekeeping duties, stock pantries, log inventory, and maintain a clean and organized work environment.
• Support a positive hospital experience for patients through quality service and timely response to patient needs.

• Established and operate an all-natural organic skincare company, overseeing all business functions, including product creation, marketing, sales, and customer service.
• Manage customer orders, invoicing, inventory, and financial records, ensuring seamless operations and high customer satisfaction.
• Address customer inquiries and complaints, ensuring high-quality service and problem resolution.
• Oversee daily order deliveries and transportation logistics.
• Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
• Established a successful business by identifying market needs and developing innovative solutions.

• Accurately pick, pack, and ship customer orders, ensuring timely delivery and adherence to quality standards.
• Utilize RF scanner technology for efficient inventory management and shipment processing.
• Assist with unloading trucks and organizing inventory for the facility.
• Printed labels, packaged boxes, and loaded into outbound containers.
• Pulled orders quickly to maintain demanding productivity goals.
• Reduced shipping errors by thoroughly checking each item before packaging for shipment.

• Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
• Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
• Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
• Provided on-the-job training to newly hired workers and team members.
• Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
• Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
• Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.

Conducted quality inspections and machine operations in an automotive manufacturing environment, ensuring high-quality standards for parts assembly.

• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Set up and adjusted equipment and properly configured machines for daily operation.
• Complied with company and OSHA safety rules and regulations.
• Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
• Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
• Set up and ran machinery to produce exceptional products for industrial needs.

Inspected and packed automobile parts, ensuring product quality and efficient shipping.

• Prepared reports detailing findings of inspections, investigations, and tests.
• Ensured compliance with industry regulations through meticulous attention to detail during inspections.
• Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.

Conducted quality control inspections for automotive parts, including products for Ford, Tesla, and Chrysler, and assisted with machine operation and part creation.

• Inspected outbound shipments and conducted random sampling of product quality.
• Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
• Discarded and rejected products, materials and equipment not conforming with specifications.
• Inspected and packaged products meticulously according to manufacturing specifications.

Picked and packed orders for Yankee Candle, ensuring accurate fulfillment and timely shipping.

• Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
• Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
• Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
• Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.

Managed receiving processes for Point of Sale (POS) systems and prepared products for warehouse distribution.

• Unloaded pallets and deliveries and organized products in warehouse.
• Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
• Facilitated smooth transitions between shifts with clear communication regarding completed tasks, outstanding responsibilities, or notable issues within the receiving department.
• Enhanced warehouse efficiency by accurately processing incoming shipments and promptly updating inventory records.

Operated machines for the creation of tailpipes and managed shipping and receiving operations for Ford.

• Set up and adjusted equipment and properly configured machines for daily operation.
• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
• Operated various types of machinery, contributing to the successful completion of diverse projects.
• Set up and ran machinery to produce exceptional products for industrial needs.

Assisted customers with product selection, answered phone inquiries, processed sales, and prepared food orders.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.

Developed and facilitated nature-based programs for K-12 students, including homework support and team-building activities.

• Delegated tasks strategically and monitored progress for timely completion.
• Fostered positive learning environment that encouraged student curiosity and critical thinking.
• Enhanced literacy skills with targeted reading programs.
• Increased parental involvement in students' education by organizing regular communication and events.

Provided telemarketing, sales, customer service, and technical support for various clients.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Helped customers complete purchases, locate items, and join reward programs.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Greeted customers and helped with product questions, selections, and purchases.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

• Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
• Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
• Helped customers take merchandise out of store and loaded items into vehicles.
• Collected numerous shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
• Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
• Handled shelf restocks and merchandised front lane areas to drive sales.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.