Carmelita Hearn
County of Los Angeles Department of Public Works
ARCADIA,CA
10
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Senior Board Specialist
2 Years 11 Months- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Streamlined communication channels between departments to facilitate information sharing and project updates.
- Followed all company policies and procedures to deliver quality work.
Staff Assistant
7 Years 3 Months- Managed scheduling and logistics for meetings, maximizing resource utilization.
- Streamlined communication between departments, fostering collaboration and information sharing.
- Supported daily operations with efficient task management, contributing to overall office productivity and organization.
- Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities.
- Maintained accurate record-keeping systems to ensure easy access to vital information for staff members.
- Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
- Managed extensive calendar scheduling for department leaders, ensuring timely attendance to important engagements.
- Handled incoming phone calls professionally, directing callers to appropriate parties or addressing their inquiries directly when possible.
- Processed expense reports accurately and promptly, enabling swift reimbursement for staff members.
- Greeted guests with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Proofread and edited documents for accuracy and grammar.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
High School Diploma
Associate of Arts - Paralegal Studies
Skills
Documentation management
Microsoft Excel expertise
Microsoft Word proficiency
Analytical thinking
Expert problem solving
Customer relations
Crisis management
Multitasking
Self-motivation
Advanced communication
Written communication
Emergency response
Timeline
Senior Board Specialist
County of Los Angeles Department of Public Works
12.2020 - 11.2023Read More
Staff Assistant
County Of Los Angeles - Board Office
09.2013 - 12.2020Read More
Alhambra High School
High School Diploma
Read More
Watterson Business College
Associate of Arts from Paralegal Studies
Read More