Carmelita Hill
Flowood ,MS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
GI Associates & Endoscopy Center
Flowood , MS
07.2018 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Resolved billing inquiries and disputes in timely fashion.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Facilitated communication between patients and various departments and staff.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
Patient Service Representative
UMMC/GRENADA
Grenada, MS
01.2010 - 08.2018
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Resolved billing inquiries and disputes in timely fashion.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Facilitated communication between patients and various departments and staff.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette and other office duties.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Delivered support to medical staff in completion of patient paperwork.
Education
General Studies
LeMoyne-Owen College
Memphis, TNElementary Education
Mississippi Valley State University
Itta Bena, MSBiology
Mississippi Valley State University
Itta Bena, MSGeneral Education
Grenada High School
Grenada, MS05.1999
Skills
- Demographics Information
- Patient Registration
- Payment Collection
- Patient Greeting
- Insurance Verification
- Multi-Line Telephone Systems
- Clinical Data Entry
- Directing Callers
- Patient Admitting
- HIPAA Compliance
- Verifying Eligibility
Timeline
Patient Service Representative
GI Associates & Endoscopy Center
07.2018 - Current
Patient Service Representative
UMMC/GRENADA
01.2010 - 08.2018
General Studies
LeMoyne-Owen College
Elementary Education
Mississippi Valley State University
Biology
Mississippi Valley State University
General Education
Grenada High School
Similar Profiles
Maria WashingtonMaria Washington
Scheduler 1 at GI Associates & Endoscopy CenterScheduler 1 at GI Associates & Endoscopy Center
Karen PhillipsKaren Phillips
Certified Medical Assistant at GI Associates & Endoscopy CenterCertified Medical Assistant at GI Associates & Endoscopy Center
Sidney WoodardSidney Woodard
Diagnostic Lead Nurse at GI Associates and Endoscopy CenterDiagnostic Lead Nurse at GI Associates and Endoscopy Center