Carmelita I. Diggs
Riverside,CA
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Manager
Outback Steakhouse
04.2026 - Current
- Coordinated dine-in and take-away service through Front of House scheduling to support bar manager and ensure continuous bar customer service.
- Reviewed repair needs and submitted work orders through restaurant maintenance workflow.
- Putting in invoices and keeping track of inventory weekly and monthly.
- Assisted in helping train the MIT's and also the new staff, I did orientations and new hiring onboarding, assisted in ordering supplies for the restaurant.
- Help maintain the restaurant cleanliness of the front and back of the house.
- Cash handling and helping with customer complaints.
- Helping suppliers with any questions and ordering issues.
- Helping the staff maintain the P and B's when on the clock.
- Making sure that the culture in the restaurant is a fun place to work and so the staff can give amazing concentrated service.
- Helping with not only customer complaints but any complaints that the staff may have had as well.
- Payroll as well as making sure that the scheduling is current.
- Notifying the staff of any upcoming events and new menu changes.
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored staff on customer service best practices and food safety regulations.
- Implemented new inventory management system, improving stock accuracy and reducing waste.
- Analyzed customer feedback to develop strategies for enhancing dining experience and satisfaction levels.
- Coordinated scheduling and staffing to optimize labor costs while maintaining service excellence.
- Developed training programs that improved team performance and reduced onboarding time for new hires.
- Led initiatives to streamline workflows, resulting in increased efficiency across front-of-house operations.
- Managed vendor relationships, negotiating contracts to secure favorable terms for supplies and services.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Partner
Outback Steakhouse
03.2022 - 05.2026
- I am in charge of the whole restaurant, running it to operational standards.
- Maintained compliance with health and safety regulations, promoting a safe workplace for staff and guests.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Directed daily operations to enhance guest satisfaction and streamline service efficiency.
- Trained and mentored staff, fostering a collaborative team environment and improving performance standards.
- Implemented inventory management strategies, reducing waste and optimizing supply chain processes.
- Analyzed customer feedback to identify trends, driving menu adjustments and enhancing overall dining experience.
- Led marketing initiatives that increased brand visibility and attracted new customers to the establishment.
- Developed training programs for new hires, ensuring consistency in service quality across all shifts.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Monitored partner performance and provided feedback on areas of improvement.
- Negotiated settlements, achieving mutually satisfactory resolutions for clients involved in disputes.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Prepared and presented reports on status of projects and initiatives.
- Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Cultivated a positive work environment within the firm by promoting collaboration among colleagues.
- Collaborated with a diverse team of professionals to develop innovative solutions for complex legal issues.
- Negotiated favorable terms in high-value contracts, securing significant savings and advantages for firm.
- Orchestrated successful merger and acquisition of smaller firms, expanding the firm's capabilities and reach.
- Creating an environment where the staff are happy to work and take care of the restaurant and building that culture that shows when the customers walk through the doors.
- Overlooking and understanding the P&Ls for the period.
- Handling all cash flow and managing operational supplies within the budget for the period.
- Encouraging and maintaining managers to grow into future Partners.
- Attending all MP meetings via phone or in person to present all new menu items and events that are going to be happening to the staff.
- Weekly and periodic inventory to ensure all counts are correct.
- Scheduling both crew and managers, and accounting for labor.
- Training new staff and continuing training and making sure that the restaurant is compliant with all new laws.
- Took a negative location and turned it into a profitable location within the year.
- Collaborated with upper management on strategic planning, contributing to long-term business growth objectives.
Manager
Outback Steakhouse
02.2019 - 01.2020
- My duties include but are not limited to: managing scheduling for 20+ employees, inputting inventory into our system, organizing events for the restaurant with our community, lifting up to 60+ pounds, customer relations, easing customer complaints, maintaining the restaurant to health and safety standard set by Eco Sure and the Health Department, assisting the back of house when needed, making sure that staff and customer safety is top priority, handling SMS orders when kitchen supplies are malfunctioning, Cashing handling for the restaurant, bartending when necessary, helping and training all new staff members, helping staff learn the new menu items, taking orders over the phone or in person, creating the Outback experience and following the principles and beliefs of the company standards.
- Assisting the servers, bartenders, take away, hosts, and Busser when needed.
- As well as helping the kitchen staff with orders and pushing food to the customers.
Sales Associate key holder
Migliore Gourmet Foods
03.2016 - 07.2017
- Greeting customers and assisting the shop owner Debbie with and customer needs.
- Helped cater during the private parties and events.
- Helping customers with their olive oil and balsamic needs.
- Keeping them informed about the new products, classes and demonstrations that the shop held.
- Advised customers on the best products to gift, or put inside of a gift basket.
- Helped with inventory keeping and maintaining the shops cleanliness.
- Cashier, stocking, and lifting up to 50 lbs were a daily part of the shop's duties.
BOH, Cashier, Sales
Toys R Us/ Babies R Us
11.2013 - 03.2015
- Job responsibilities and duties were to handle any and all sales for the toys and babies side.
- Greeting customers and directing them to the correct locations in the store.
- Answering any and all product questions and offering assistance when needed.
- Directing customers to the correct product for their needs and up selling when needed.
- Handled customer refunds and complaints courteously and professionally.
- BOH responsibilities included stocking, re-stocking products to the sales floor and back stock.
- Receiving, unpacking, processing, organizing all merchandise to the proper locations.
- Lifting over 50 lbs, climbing and descending ladders in a safe manner.
- Building bikes for customer orders and inspecting them before the customer leaves the store.
- Keeping informed on all product recalls.
General Restaurant Manager
Extreme Pita Riverside/ Surf City Squeeze
01.2010 - 01.2015
- Responsibilities included but not limited to were: Creating scheduling for staff and all events at the shop and catering events.
- Balancing the register, deposits, and drawers on a daily basis.
- Skilled in Profit and Loss maintaining for the shop.
- Resolving and issues in missing monies or receipts.
- Inventory keeping and creating food orders from vendors such as but not limited to US FOODS, Restaurant Depot, Harvest Foods, Pepsi, and Concord Foods.
- Acting shop owner when the owner was unavailable.
- Handling any and all issues with the POS register system.
- Creating custom orders for the customers that either placed a call in order or walked in.
- Maintaining and inspecting shop cleanliness, food handling preparations to the Serve Safe Food Handling Guidelines and shop machinery.
- In charge of Human Resources, customer service, and any Administrative needs for the Restaurant.
- Keeping updated on all the latest product recalls.
- Maintained the shop's social media sites such as Facebook, Twitter, and Instagram.
- Skilled in making mixed smoothies for customers and in training the staff on any new LTO smoothies that were issued to our shop.
Education
High School Diploma -
Canyon Springs H.S
Moreno Valley, CA06.2005
Skills
- Restaurant General Management
- Customer Service
- General Computer knowledge of Microsoft Office
- Excel
- PowerPoint
- Knowledge of the POS systems
- Office settings
- Fast paced environment multitasking
Certification
- Certified Food Handlers Card, Riverside County & Orange County
- Manager Servsafe Certified
- RBS Certified
Honors And Awards
Dedicated Employee, Extreme Pita
Timeline
Manager
Outback Steakhouse
04.2026 - Current
Partner
Outback Steakhouse
03.2022 - 05.2026
Manager
Outback Steakhouse
02.2019 - 01.2020
Sales Associate key holder
Migliore Gourmet Foods
03.2016 - 07.2017
BOH, Cashier, Sales
Toys R Us/ Babies R Us
11.2013 - 03.2015
General Restaurant Manager
Extreme Pita Riverside/ Surf City Squeeze
01.2010 - 01.2015
High School Diploma -
Canyon Springs H.S