Summary
Overview
Work History
Education
Skills
References
Additional Information
Timeline
Generic

Carmelita Lindsey

Saint Ann,MO

Summary

To secure a career with a challenging and reputable company and to be a contributing positive asset with the company. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

28
28
years of professional experience

Work History

Caregiver/Home Health Aide

A Loving Care LLC
Saint Louis, MO
02.2021 - Current
  • Provide compassionate support to clients in daily living activities.
  • Provide companionship and emotional support to enhance client well-being.
  • Assisted clients with personal hygiene and grooming tasks.
  • Engaged clients in social activities to promote mental well-being.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Built strong and trusting rapport with clients and loved ones.

Internet Repair Rep 1/ Chat Rep 2

Spectrum
Bridgeton, MO
09.2020 - Current
  • Provide expert technical support to Spectrum customers through chat facing internet connectivity challenges, and guiding them through our platform apps and devices.
    Guided customers through setup for in home wifi environment.
    Answered questions concerning all of our product and features and overall service capabilities that we offer.
  • Processed payments from customers for services rendered.
  • Resolved customer inquiries regarding repairs, demonstrating strong problem-solving skills.
  • Communicated repair options clearly to customers, enhancing their understanding of Spectrum Services.

Caregiver/Home Health Aide

First Light Home Care
Hazelwood, MO
07.2018 - 01.2021
  • Assisted clients with personal hygiene tasks, including bathing, oral care, and skincare.
    Facilitated client use of toilet facilities, including bedpans.
    Provided support for clients in and out of bed without mechanical lifting equipment.
    Aided clients with mobility using walkers and wheelchairs as needed.
    Supported self-administration of medications at assistance level 2.
    Prepared and served meals and snacks, ensuring nutritional needs were met.
    Delivered companionship to enhance client well-being.
    Performed essential household services, including laundry and grocery shopping.

Slot Attendant

Penn National Gaming
Hollywood Casino / Maryland Heights, MO
11.2012 - 08.2020

Encouraged guest participation in players' club activities to enhance engagement.
Identified and responded to machine tilts and malfunctions, assessing maintenance needs.
Executed minor repairs on slot machines to ensure optimal functionality.
Determined validity of jackpots and processed payouts accordingly.
Managed jackpot processing through W-2 forms and 1099s for foreign players.

Slot Attendant/Trainer/Dispatcher

Caesar's Entertainment
Harrah Casino / Maryland Heights, MO
03.1997 - 11.2012

Monitored slot machine performance and conditions in assigned dispatched area.
Executed guest service by initiating verifications and issuing hand-paid jackpots.
Serviced slot machines for paper fills and resolved bill validator jams.
Communicated effectively via radios and telephones with internal and external departments.
Ensured timely response to assigned machines, maintaining operational efficiency.
Projected a friendly and professional demeanor towards guests, coworkers, and management.
Proactively engaged with resort staff to promote cooperation and fun atmosphere.
Maintained strict confidentiality while performing all job-related duties.

Maintained cleanliness and organization of slot areas throughout the casino.

Trained new staff on operational procedures and customer engagement techniques.

Education

High School Diploma -

Jennings Senior High
Jennings, MO

Some College (No Degree) - Adminstrative Office Systems

Saint Louis Community College-Forest Park
St. Louis, MO

Skills

  • Cash handling and customer service
  • Technical support
  • Internet troubleshooting
  • Attention to detail
  • Adaptability to change
  • Multitasking capacity
  • De-escalation techniques
  • Teamwork and Communication Skills
  • Computer proficiency

References

References available upon request.

Additional Information

I am a very dependable and loyal employee. Have gotten 2 Bronze awards at Spectrum and Have been awarded for great stats. Have completed program for IT. I have a memory that absorbs like a sponge when it is to numbers and names. I am a Missouri Notary and also a Ordained Minister for Weddings in Missouri and Illnois.

Timeline

Caregiver/Home Health Aide

A Loving Care LLC
02.2021 - Current

Internet Repair Rep 1/ Chat Rep 2

Spectrum
09.2020 - Current

Caregiver/Home Health Aide

First Light Home Care
07.2018 - 01.2021

Slot Attendant

Penn National Gaming
11.2012 - 08.2020

Slot Attendant/Trainer/Dispatcher

Caesar's Entertainment
03.1997 - 11.2012

High School Diploma -

Jennings Senior High

Some College (No Degree) - Adminstrative Office Systems

Saint Louis Community College-Forest Park