Summary
Work History
Education
Skills
Languages
Timeline
Generic

Carmelita Martinez

Goodyear,AZ

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Ambitious, career-focused job seeker, anxious to obtain an entry-level CSR position to help launch career while achieving company goals. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Work History

Customer Service Representative

Aall Insurance Group
Phoenix, AZ
06.2023 - 11.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Education

Desert Edge High School
Goodyear, AZ
05.2019

Skills

  • Travel Planning
  • Customer Service
  • Prioritization
  • Upselling and Cross-Selling
  • Quality Control
  • Office Equipment Proficiency
  • Professional Telephone Demeanor
  • Document Control
  • Product Organization

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Customer Service Representative

Aall Insurance Group
06.2023 - 11.2023

Desert Edge High School